Phantom Satellite On Phone App

[Chuck_M]

My RBR850 with 1 x RBS850 and 2 x RBR-50s (hardwired) is working great.

However....

On the android Orbi app I clicked on Network Diagram and got the expected "tree" of the router and three satellites.

Across the top of that screen I noticed a message that said "Click here to view more satellites" in a white background banner.

I dont recall seeing that message in the past so clicked it and it showed a horizontal list which started with the router, then the three operational satellites and then a fourth satellite that was listed as "Unknown".  Each entry was "clickable" to show the details behind each device.

I clicked on that fourth satellite and it showed a mac address of all zeros, no assigned IP address, and a subnet of 255.255.255.255.

I went back to the attached device list and there was no corresponding entry for this phantom satellite.  There did not seem to be a method of deleting this rogue entry in the satellite listing.

Does anyone else see this phenominon on their Orbi app?

There is no indication on the web gui on my PC of this phantom satellite.

I suspect the recommendation will be to perform (another) factory reset, but before I did that I wanted to bounce this observation off of you all.

Any thoughts?

[Chuck_M · Accepted solution]

I did a factory reset of the RBR850...  and set it up from scratch.  Added RBS850 and then 2 x RBS50s.

The phantom satellite is gone and everything is working great.

Wasn't the app, was the device itself.

Thanks to all for recommendations.

[FURRYe38]

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

[Chuck_M]

This issue is not centric to the app, but somewhere between Orbi and the app.  If anyone has any ideas, I am listening.

Thanks for the assist.

[FURRYe38]

https://community.netgear.com/t5/Orbi-AX/RBR852-App-started-showing-an-additional-satellite/td-p/192...

[Chuck_M]

Thanks... that is close to issue, but not exactly.  Phantom satellite does not show in diagram, has no techinical data (IP, Mac, etc).

I will (sadly) do a full reset without backup restoration this evening and see if that clears it up -- which I am thinking it will.

Have already uninstalled and reinstalled app -- which had no effect on the issue which remains.

Will advise how it turns out.

[FURRYe38]

I would first set up the Orbi AX with out any RBS50s connected. Check the network map with just the AX RBS connected first. Then add any AC RBS...I did see this once when I had my one RBS50 ethernet connected to the network when the Orbi AX was online. Though after I disconnected the AC RBS, phantom RBS that appeared in the app disappeared for me. Have not see this problem since. 

[Chuck_M · Accepted solution]

I did a factory reset of the RBR850...  and set it up from scratch.  Added RBS850 and then 2 x RBS50s.

The phantom satellite is gone and everything is working great.

Wasn't the app, was the device itself.

Thanks to all for recommendations.

[FURRYe38]

Thanks for letting us know.