Hi - I'm having the exact same problem. I have the RBK853 package running the latest available firmware. After a few days, I'm unable to access the web interface or use the app - on both Android and iOS. A reboot fixes the problem for a while. I have not tried a full reset yet but may over the weekend. My gut tells me that a full reset/reconfigure won't fix the issue but I won't know until I try. I am posting to Netgear support as well.
Andy
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
Hi - I'm having the exact same problem. I have the RBK853 package running the latest available firmware. After a few days, I'm unable to access the web interface or use the app - on both Android and iOS. A reboot fixes the problem for a while. I have not tried a full reset yet but may over the weekend. My gut tells me that a full reset/reconfigure won't fix the issue but I won't know until I try. I am posting to Netgear support as well.
Andy
That's correct. I'm unable to access via a PC plugged into the router or via the android or iOS apps connected via WiFi. Rebooting restores both for a few days.
This has firmware issue written all over it, its like the web server serving the admin pages/responses is crashing ..... full reset isnt going to do anything here tbh. Its flawed. May as others have done just send it back to Amazon. For the money paid for an RBK853 not being funny this isnt funny at all. It doesnt work.
I haven't seen this issue since v16 came out, though I'm on Sparklight and have a CAX80 in modem mode only. I do a reset after FW updated and setup from scratch. Mostly use Edge, IE11 and Opera browsers here.
It is possible there is a NG cloud service issue that the RBR is connected too. Saw another proble like this once before back in APR/MAR 2020. Was FW releated.
I would try the reset, if this fails, please reach out to NG support and file a support ticket. The more tickets are files, the more NG will begin to have a look in to this.
Same issue, cannot connect to interface but otherwise working normally. Suggesting to reset to factory settings and start over as a first step is absurd given the HOURS of time that will take me. Get real! Particularly since restoring a configuration file has not previously preserved all settings (reserved IP list? others?). Is it even recommended to restore settings or would that defeat the purpose of the reset?
Having the same issue on my RBK852. I just did a clean install 3 weeks ago. Neither the app nor 192.168.1.1 on the computer let's me get in. Rebooting the Orbi allows me access for about a day and then back to nothing. Reinstalling the app (iPhone 11) does absolutely nothing. I should NOT have to redo my whole setup whenever there is a firmware update on either Orbi's side or phone manufactures side and since I can't even use 192.168.1.1 from my computer to get in, this is on Netgear ONCE AGAIN.
Having the same issue on my RBK852. I just did a clean install 3 weeks ago. Neither the app nor 192.168.1.1 on the computer let's me get in. Rebooting the Orbi allows me access for about a day and then back to nothing. Reinstalling the app (iPhone 11) does absolutely nothing. I should NOT have to redo my whole setup whenever there is a firmware update on either Orbi's side or phone manufactures side and since I can't even use 192.168.1.1 from my computer to get in, this is on Netgear ONCE AGAIN.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
OK - I reset and reconfigured my router this afternoon. All is back up and running so we'll see if it hangs up again in the next day or too. My Armor status however did not come back and it says inactive and wants me to subscribe again. Bitdefender is working on that. I have opened a case with Netgear - it took a little bit for them to understand exactly what was happening but now they do. I provided a link to this thread as well to them so we'll see what comes of that.
Keep us posted. If it happens again, do this, pull the modems LAN cable from the WAN port behind the RBR. Then with a wired PC connected to the LAN port of the RBR, see if you can re-gain web page access. Let us know your results here.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
This is clearly a BIG problem for such an expensive piece of equipment. My routers of many years ago may not have been fast and furious but did not have such a glaring deficiency of firmware/software implementation. It also bugs me that there is zero ackowledgement of it by Netgear.
Reluctantly, I tested it again with powering down and up the main router to see that access is restored and only to find out a day later, access is no longer present.
This is NOT a browser problem, IOS or android app problem. People need not be sent on a vague path of deleing apps, reinstalling them, powering up and down router, and take down whole networks or the neuclear option of factory resetting to just gain access to the router settings.
I started this thread thinking that it was a fluke or maybe there was something off in my settings. By looking at responses here, it is evident that this is a prevalent issue. Not everyone owning routers searches forums, and sign up for account to post and reply. So you can extrapolate.
Please all submit problem tickets to Netgear as us venting here will not address or solve this issue.
Completely agree with you. I just convinced a friend to buy the RBK852 kit and am going there this weekend to set it up for him but things like this really make me second guess my recommendation. Going to submit a trouble ticket with Netgear tonight.
I wonder also if its something to do with armour, im a little hazy on when i enabled the armour security, but i think it was a few days after install, I have disabled it now but same still happening, but i wonder if doing the initial enablement is what triggered it, not 100% sure but I seem to remember the interface being fine but again I cant remember whether it was enabled day 1 or day 4.
Also I have a ticket running with netgear support on this which is ticket number #43658204
