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Re: RBR852 - App started showing an additional satellite??
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This is a recent issue, the Orbi app is showing an additional satellite that does not exist using the RBR852 system. Rebooted, re-installed the app and still appears. I only have one satellite and my RBR850 is in router mode.
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Re: RBR852 - App started showing an additional satellite??
Can you characterize what devices are connected (wired or wireless) to the real satellite?
What firmware is on the satellite and on the router? (be specific)
I had an issue in the past with a Sonos Boost which was actually backfeeding my satellite causing something like this.
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Re: RBR852 - App started showing an additional satellite??
Also, running latest firmware v. 3.2.15.25.
I believe it is a bug in either the app or latest RBR852 firmware.
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Re: RBR852 - App started showing an additional satellite??
What happens if you turn OFF the RBS and sign out of the orbi app an reboot your phone and RBR. Leaving the RBS turned off? This phantom RBS still appear?
And you don't have any Orbi AC RBSs?
I presume a reset has been performed since last FW update?
I have two RBS so I haven't checked with 1. Thought my initial testing with v15.25 resulted in seeing only 1 RBS during my initial setup process and testing RBS connected to LAN switches:
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Re: RBR852 - App started showing an additional satellite??
I remember from quite a while ago.... something similar on the RBR50s....
Sounds crazy, but try uninstalling the app and reinstalling. Perhaps some phantom/orphaned data was left over.
Let us know.
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
I think the Orbi app was updated not too long ago...
Glad the reset helped. Mark your thread as solved.
Enjoy.
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
Something to post about over in the Orbi app forum.
I would also include @Blanca_O and @Christian_R
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
I presume one of the forum moderators will take a look.
I also made a new post for the RBK50 system that seems to have an problem with the Orbi app there as well.
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
I presume Orbi AX doesn't or should include any Orbi AC icons. The Orbi app probalby does as it covers voth Orbi AC and AX systems so the icon would be coming from the app i believe.
Side note, that I connected my RBS20 to the RBK50 system and not the RBS50 thats wired to the RBR50, now shows as not connected in the Orbi app, however it's connected in the RBRs web page.
Seems like there maybe some Orbi app issues.
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
Good find. Hope this helps NG find the problem.
Be sure to post about this over in the Orbi app forum. Seems to be a Orbi app issue that popped up recently.
@MB_Love wrote:
Mine does same thing -(I have 2 RBS850 satellites), and this 3rd one just shows up. Not connected, so I don’t think it’s doing any harm?
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
WIll have to be patient while NG reviews everything and takes a look at it. I presume they probably know about it.
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Re: RBR852 - App started showing an additional satellite??
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Re: RBR852 - App started showing an additional satellite??
V3.2.15.25_1.3.15
App Version
2.5.4.1036
Phone:
Motorola z2Force
Android PIE 9.0
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