Since installing the latest update to version 2.6.2.104, my family started complaining that they had access to the internet. I quickly noticed that this was only affecting "managed" devices, i.e. those for whom I had an account in Circle with restrictions, all UNMANAGED devices such as my own phone and laptop were unaffected and still have perfect wifi access. I have tried a number of times to reset circle and get it going again but its not finding it any more and I cannot seem to find a way to fix this, NEITHER can I downgrade or roll back to the previous firmware version. I have been left with no optoin but to disable circle from the Orbi App rendering my recently renewed £45 a year membership thoroughly worthless. To say I am pissed off is an understatement. we suffered this for several days before I found that turning circle off was the only way to give the family access again. In the meantime they were unable to do anything online which given we are still in a pandemic under house arrest was not helpful in the slightest.
Any and all helpful practical solutions welcomed!!!
Ps not sure why there is no access to support directly just because the warranty period has expired? In my view youve released a faulty firmware upgrade and should help resolve the situation?
Ok so UPDATE - I have managed to work out how to do a manual update of the firmware through the web inteface (I did it via the app first time) and since doing so it has let me back into circle! I can only assume something went wrong with the first update and the firmware didnt go in properly or something. Well at least its working again now, lets see how long it lasts.... Thanks anyway
Yes, downloaded from website, logged into orbi directly from laptop (see manual) then reinstalled the firmware to the main hub. rebooted and then tried to turn circle back on. Which it did. Then tried opening circle app on phone and everything was back to normal... Good luck
What version did you manually download and install?
@ArcherDJ wrote: Yes, downloaded from website, logged into orbi directly from laptop (see manual) then reinstalled the firmware to the main hub. rebooted and then tried to turn circle back on. Which it did. Then tried opening circle app on phone and everything was back to normal... Good luck
