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Re: Connect device to 2.4ghz only
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Connect device to 2.4ghz only
However I need the Echo Show to connect only to 2.4ghz in order for the Ring and the Echo to play nicely (bring up live feed video when requested). Since there is only 1 SSID being broadcasted, is there a way to connect the Echo Show to 2.4ghz and stay there? I looked up other threads on the topic and I fear my only solution is to get a different router that separates the 2.4 from the 5ghz.
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Re: Connect device to 2.4ghz only
I am running into similar issues. There appears to be no way to turn off 5G. You could try what I have done: In the advanced settings of the router, I have reduced the 5G signal strength to 25%. This means that all the devices see the 2.4G signal as being better than the 5G so they connect via 2.4. I don't mind this as I have found 2.4 to be better than 5G in all circumstances other than being in the same room as the router. Then 5G is better in that situation, but the 2.4G is still plenty good. And in all other situations, like long distances or several walls, floors, or ceilings, the 2.4G is much better. In other words, I never miss or need 5G. It is a workaround though and not a real solution.
I am also concerned, but unsure, that by doing this I have adversly affected the connection between the router and the satellites as that seems to be only 5G. But the backhaul status of the two satellite connections is shown as being "good" even with the 5G signal reduced to 25% so maybe reducing the 5G signal to 25% does not impact the router to satellite connections? Does anyone know the answer to that?
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Re: Connect device to 2.4ghz only
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Re: Connect device to 2.4ghz only
Hi Guys,
There is a way of splitting the 2.4Ghz and 5Ghz SSIDs:
Good luck 🙂
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Re: Connect device to 2.4ghz only
@Drewmama Is this what you did? >> I went to Advance>Wireless> Advanced Wireless Settings (5GHz 802.11a/n/ac) and unchecked both the "Enable SSID Broadcast" and "Enable WMM (Wi-Fi multimedia) settings" boxes. Then clicked "Apply". But the 5G signal was still available and devices still connected to it. I then assumed that stopping the broadcast was not the same as actually turning it off? So that is when I turned the power down to 25%
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Re: Connect device to 2.4ghz only
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Re: Connect device to 2.4ghz only
@Drewmama wrote:
I have a RBK22. My Ring doorbell can only connect to 2.4ghz. My Echo Show can connect to both 2.4 and 5ghz and automatically connects to 5ghz.
However I need the Echo Show to connect only to 2.4ghz in order for the Ring and the Echo to play nicely (bring up live feed video when requested).
OK. Both devices are connected to the same WiFi router. Both have IP addresses. Both are probably connected to "the cloud." Surely the devices do not communicate directly with each other separately from their WiFi connection. It is not at all obvious why it matters which frequency each device uses to communicate with the router. My tablet is connected at 5G, yet it can stream video from a camera that is connected at 2.4G.
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Re: Connect device to 2.4ghz only
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Re: Connect device to 2.4ghz only
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Re: Connect device to 2.4ghz only
Sorry. They are not being helpful. "Same network" means "same WiFi", not same frequency. There is so other issue that needs to be addresses. If both are connected successfully to the Orbi WiFi network, then they should be able to communicate. Trying to force a frequency is not the solution.
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Re: Connect device to 2.4ghz only
Thank you for the clarification. Maybe they just wanted to get me off the phone. 🙂
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Re: Connect device to 2.4ghz only
I have no doubt that the support people were trying to be helpful. Dealing with "mesh" WiFi systems is confusing. There is definitely something wrong. The hard part is to figure out what exactly isn't working correctly. Alas, I have neither a Ring doorbell nor an Echo Show. (Luddite family, sorry). Best advice I have is to go back to the the instructions about how to connect the Echo Show to the Ring doobell. How does the Echo even know that a Ring doorbell is on the network? Does it have a "name"? Can you put in an IP address?
Good Luck
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Re: Connect device to 2.4ghz only
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Re: Connect device to 2.4ghz only
You have to link the two devices using a "skill" in the Alexa app and yes, you give the Ring doorbell a name so that you can say, "Alexa, show me the front door" and then a live feed from the doorbell camera should appear on the Echo screen.
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Re: Connect device to 2.4ghz only
Thanks Drewmama. I think that after I unchecked that box, I needed to disconnect and reconnect the 5G connected devices to force them to 2.4. For tonight at least I got it working by reducing the power. I have asked about that issue in another thread so as to not distract from the help you are getting here. I am watching this as I will be helping my son set up a new Orbi with a very similar doorbell and system as you so hopefully I will learn something here!
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Re: Connect device to 2.4ghz only
Maybe some of this might be helpful for those using RING products.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more