NetGear Orbi RBR50 with firmware V2.7.0.70 - drops off Internet (almost twice a day)

[selva]

I see the following text keeps repeating in the file: /var/log/log_message:

5106:[<c021ea2c>] (unwind_backtrace) from [<c021bb24>] (show_stack+0x10/0x14)

5106:[<c021bb24>] (show_stack) from [<c04482e0>] (dump_stack+0x78/0x98)

5106:[<c04482e0>] (dump_stack) from [<c0223474>] (__do_user_fault+0x74/0xbc)

5106:[<c0223474>] (__do_user_fault) from [<c0223820>] (do_page_fault+0x2f0/0x370)

5106:[<c0223820>] (do_page_fault) from [<c02083dc>] (do_DataAbort+0x34/0x98)

5106:[<c02083dc>] (do_DataAbort) from [<c02096f4>] (__dabt_usr+0x34/0x40)

I am not sure as how I can fix this issue?  I am also not able to upgrade the firmware to v2.7.1.60  (as specified in https://kb.netgear.com/000062494/RBR50-RBS50-Firmware-Version-2-7-1-60-for-US-Region-Only). I can not reset the device back to factory settings too ... 

Any Help from Netgear would really be appreciated ...

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Are you in the USA region? If not, then you need to use:

https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-Version-2-6-1-40/m-p/1997895/highlight/tr...

If your in the USA then you can try v102:

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Router-Firmware-Version-V2-7-2-102/m-p/2034115/high...

A factory reset is needed if you encounter problems after loading FW.

[selva]

I am connected to LinkSys  EA9400 and I am unable to upgrade or reset my config to factory reset.

[FURRYe38]

Is the Orbi connected behind the Linksysy router? 

Is the Orbi in AP mode? 

[selva]

Yes,  Orbi is behind the LinkSys router. 

Yes, The Orbi is in AP mode.

[FURRYe38]

IS the wifi radios on the Linksys router disabled?

You might update FW to v102:

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Router-Firmware-Version-V2-7-2-102/m-p/2034115/high...

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@selva wrote:

Yes,  Orbi is behind the LinkSys router. 

Yes, The Orbi is in AP mode.

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[vajim]

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@selva wrote:

Yes,  Orbi is behind the LinkSys router. 

Yes, The Orbi is in AP mode.

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Perhaps switch this setup around or get rid of the linksys 

[selva]

Tried and fails the same way. 

This has been working for the past 8 months. Unfortunately, I see that there is no easy way to get a support person from Netgear to locate the issue and fix it (I see that there is constant dump of thread stack dump in log files in the router). I may have to finally return back to the store and look for a good alternative MU-MIMO router ....

[vajim]

or it could be related to your firmware...?

recent upgrades?

[FURRYe38]

You might update FW to v102:

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Router-Firmware-Version-V2-7-2-102/m-p/2034115/high...

Been working well for me....

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...

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@selva wrote:

Tried and fails the same way. 

This has been working for the past 8 months. Unfortunately, I see that there is no easy way to get a support person from Netgear to locate the issue and fix it (I see that there is constant dump of thread stack dump in log files in the router). I may have to finally return back to the store and look for a good alternative MU-MIMO router ....

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[vajim]

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@FURRYe38 wrote:

You might update FW to v102:

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Router-Firmware-Version-V2-7-2-102/m-p/2034115/high...

Been working well for me....

means nothing

I would revert back to the last stable version

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[FURRYe38]

v102 is stable. Working fine. 

[vajim]

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@FURRYe38 wrote:

v102 is stable. Working fine. 

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not for most

[FURRYe38]

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Router-Firmware-Version-V2-7-2-102/m-p/2031915/high...

@selva 

[vajim]

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@FURRYe38 wrote:

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Router-Firmware-Version-V2-7-2-102/m-p/2031915/high...

@selva 

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one opinion does NOT support the rest

[selva]

Yes, the LinkSys Wifi is disabled and works as just wired router.

As I am unable to upgrade the FW in the current device and the device keeps dropping the internet connection, I had to return this router back to store (as I have no help from Netgear in fixing this bug).

With the different mesh router, the setup is working fine now. Thanks for all of your help.

[FURRYe38]

Probably a faulty unit. Good Luck. 

[vajim]

Probably a faulty firmware. Good Luck. 

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