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Networked Copier - Scanner -Orbi Install Not working
We installed the Orbi system and our networked copier functions through ethernet, yet the scanner portion doesn't send to our programmed email addresses (error messages). Copier company says it's a Netgear issue. Read about this issue in 2018 forum. We have called in our IT person to see what he can do. Any updates on Netgear end?
Re: Networked Copier - Scanner -Orbi Install Not working
It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system. The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!
Re: Networked Copier - Scanner -Orbi Install Not working
Our IT guy is coming tomorrow. In the meantime, I'm attaching the error message as it may be the IP address for the scanner. Copier Co said it wasn't their deal.
Re: Networked Copier - Scanner -Orbi Install Not working
Alas,one of the frustrating aspects of Netgear's forum software is that images placed "in-line" using the Photos icon are not visible to others until approved by a forum moderator. (and there are not many moderators for entire Netgear community). Images "attached" using the Browse button in the lower left are available immediately.
Is the email system being used internal, or one of the common internet services (Gmail, Yahoo, AOL, etc.)?
Can you attach the email setup being used (X out any passwords or user names)
and the error message that appears?
Agree, this is probably some email/SMTP configuration issue so we need to see the email settings configuration (without passwords). However I don't see anything obvious that would change with the router switch.
In the user manual the email settings are on pages 2-67 and 2-68. There is even a Connection Test button that the OP can try. I'm interested in the OP's printer settings for:
SMTP Server Name
Domain Restriction
Sender Address
Also, what was the old router model? Maybe it had some forwarding setup for the printer's email sending function?
Re: Networked Copier - Scanner -Orbi Install Not working
It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system. The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!
It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system. The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!
