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Orbi WiFi 7 RBE973
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Orbi App - Device not recognized fail

Seadog1975
Aspirant

Orbi App - Device not recognized fail

My Orbi app no longer seems to work. When I first set up the router, worked fine. Now, when I enter the app, it tells me it doesn't recognize the device (my phone), and offers to send a confirmation text or an alternative, to my email to enter a device confirmation code. Problem is - I never get the text and never receive an email. I just upgraded the router's firmware and still no joy. I can log into my account via the web, but the app just keeps giving me same error. 

 

Anyone else get this??   Any ideas on how I can get Netgear to acknowledge my phone again? Smiley Sad

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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FURRYe38
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Re: Orbi App - Device not recognized fail

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FURRYe38
Guru

Re: Orbi App - Device not recognized fail

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

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