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Orbi WiFi 7 RBE973
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Re: Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day

Yrok
Guide

Re: Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day

Continued dropping inside all week. Have had it hooked directly outside again for the last 24+ hours and had it drop out there too. Attached is the latest event log.
Message 26 of 30
Yrok
Guide

Re: Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day

Brought it back inside and did a factory reset yesterday afternoon. It has dropped twice since the reset. At a loss of what to do next. Attached it the latest event log but it's just more of the same.
Message 27 of 30
plemans
Guru

Re: Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day

Its more of the same indicating line issues.

1. it could be a modem issue. It wouldn't be the first time a hardware issue manifested as showing a line issue

2. it could be an issue further up the line or something they're not finding

 

It makes it hard when they've been out to check the line and aren't finding anything. I've had to rent a modem before just to prove to an isp it was actually a line issue and not my modem (I'd had 2 with the same issue)

Message 28 of 30
Yrok
Guide

Re: Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day

I haven't actually had them out to check yet. I didn't want to get charged for them to come out and tell me there was nothing wrong. I guess that should be my next step?
Message 29 of 30
plemans
Guru

Re: Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day

Options? 

I've actually rented a modem from an ISP before just to prove it was a line issue. 

And again, it could be the modem. Its tough to prove without gambling a little. 

So you can try having them come back out and see what they say, you can try renting a modem. 

Message 30 of 30
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