Orbi RBR20 Registration Problem

[dscheil]

User error here.

I replaced my sister-in-law's Xfinity wifi router with an Orbi.  The improvement in speed and stability was dramatic and I decided we had to do this in our home too.  So I did.

BUT when installing the new Orbi in my house, I used the Orbi app I'd used before, which was unfortunately still signed in to her credentials.  Therefore, MY Orbi is registered to her.

Can you reset my Orbi so I can register it?

Thanks!

[Mstrbig]

Private message a moderator the device serial number and email address and explain issue.