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Forum Discussion
Orbi Satellite Will Not Factory Reset?
I have an Orbi system with one extra satellite, all running the current firware V2.1.1.16. Lately, the upstairs satellite will work for periods of time, then drop all internet connection, even thoug...
Have you tired turning OFF the other 2 Satellites and just working with the 3rd and the router alone?
Was the 3rd satellite a recent add to the system or did it come with the system?
Might connect the 3rd Satellie directly to the router, see if the router sees it, has a IP address then connect to that IP addresse to access the web page and manually update the FW using IE11 or FF browser...
JFMGBwrote:Having the same problem with my third satellite... I have reset the router and the other two sats and they reset to factory default settings. My router and the two sats that sync with it are on firmware version V2.1.2.18. The one that won’t sync up is on firmware version V2.1.1.12. When I reset it it goes back to my values/names for the unit and not back to factory.
I find it interesting that NetGear now shows V2.0.1.4 as the latest firmware version for Orbi’s... and shows V.2.1.2.18 (which is a higher number and technically newer/later) as being a prior version! I have tried to move ‘back’ to V2.0.1.4 with my router and the two sats that are working but it says I am current and there is no option to go back.
Once in a while my third sat after ‘resetting it’ will show up on the web application but then drops off before I can do the firmware upgrade. BTW, this third sat never goes to a ‘white’ light... after powering up it always goes to ‘magenta’. If I press the sync button it will flash ‘white’ but then goes out after a while.... but never connects.
I am at a loss and I am very tech savvy.
Love to know why NetGear has gone backwards with their firmware releases and how to fix my sync of this third sat so it can be update and get it to connect.
I have had the exact same problem!!! Monday it stopped working, it was planning white I tried to plug and unplug and then I got nothing. Tried to factory reset and nothing happened. Was suppose to get a new one shipped. On Monday they sent an email for me to pick what shipping option on I wanted. Link didn’t work... I called Tuesday was told next day and 3-5 days weren’t available. Only option was 10 business days!! After I told them I have kids and I stream my cable and I NEEDED IT FASTER they said they can do next day for 29.90. After not receiving it on Wednesday I called and was told it could take 24-48 hours to process... obviously not “next day shipping”. But my credit card was charged. After calling again today when I did not receive it I was then told it wasn’t processed because I had to provide a proof of purchase?!?!? And my case was being sent to customer care which can take 2-3 days!!! I paid premium price to avoid these issues. I called corporate in California today but was only able to leave a message and now waiting for a call back. So I don’t have a solution either but if you figured out how to fix this I would love to know. It might happen faster than me getting a new one shipped out!!