Orbi Satellites show wrong region

[Orbi]

After upgrading the firmware to the latest, and a factory reset with the pin, the satellites still show region Europe.  This needs to get fixed.  There isnt even a way to remove a satellite. I have 2 satellites and they both sow Europe instead of USA.  Any suggestions? Please note, I've already reset to factory default and went thru the whole setup process already.

[st_shaw · Accepted solution]

I just factory reset mine and it now says North America.

[swrtwdrv]

My two satellites also show Europe as the region.  The router shows North America, and I may have changed that myself in the Adavanced Settings.

[DarrenM]

Do you still have the orbi box if so check the bottom and should be a sticker and if its labeled RBK50-100NAS that would be the US version if not that may be why its showing as Europe.

DarrenM

[Orbi]

The box says North America. I've called into tech support, they said they would email me back eventually. But now I'm noticing another problem with the satellites. I can no longer access them, the credentials keep failing. Anyone else not able to get into the satellites now?

[Orbi]

Ok it looks like after factory resetting the satellites they lose the passwords, and are left with the original default passwords, and unfortunately there doesn't seem to be an option to change the password for the satellites.  I will try changing the router password and see if they propagate to the sats.

[netwrker]

I see the same issue with my satellite. The box says rbk50-100nas, so it should be a north american version. 

[swrtwdrv]

My box barcode sticker is RBK53-100NAS

[Orbi]

After you do a factory reset on just the satellites, use the pin, some times the factory reset doesnt work. You'll know when it works because it won't accept your password when you try to log into the satellite.  At that point, you change your password in the main router and it will update the satellites, go back in and it have should have updated to the North America, that is assuming you updated to firmware V1.4.0.18.

[cfos232]

I am having the same issue -- the region is wrong. 

I purchased a 2-piece Orbi kit, and an additional Satellite today at Frys (ie, here in the USA.)

The router and the sat bundled with it show "America" as the region, BUT the stand-alone sat shows "Europe".  This was after updating to the latest firmware (1.4.18)

ugh....

[DarrenM]

Hello cfos232

This only happened after updating to .18? We do have a new firmware 1.4.0.34 you may want to try and update to that FW and see if it reverts back.

DarrenM

[cfos232]

Not sure -- but I think so.  I'll apply the new firmware and give it a shot.

Even though the region code is wrong, it is making no functional difference.  With 2 satellites, the system has been incredible, able to throw a strong 5Ghz signal everywhere in the house across 3 levels.   Very impressed with the performance so far!

[netwrker]

Did you factory reset the satellite after putting on the .18? That's what cleared it up for me. 

[swrtwdrv]

Update to .34 didn't fix it, but factory reset did.  Thanks netwrker.

[apbrenner]

I have the same issue.. I have to satellites and one of them was switched to Europe region with the last auto update of the firmware to 

• Hardware Version: RBS50
• Firmware Version: V1.4.0.34

I confirmed it's a US model and that my router is set to US.  It's only an issue with one of the two RBS units.  I have done a reset and manually reapplied the firmware but no change

[st_shaw]

My satellite also shows Europe.  As far as I know it always has.  I'm now on Firmware Version: V1.4.0.34.

Does it matter though?  The system seems to work OK.

[swrtwdrv]

Doesn't seem to matter at all.  Factory reset of the satellites fixed mine tho.

[st_shaw · Accepted solution]

I just factory reset mine and it now says North America.