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Orbi WiFi 7 RBE973
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Orib app has old email and phone info, unable to verify login

BassPlayer
Aspirant

Orib app has old email and phone info, unable to verify login

Changed my email awhile ago and logged into the the netgear site to change it. It currently is correct.

Recently I had to replace my phone. When I got the old phone I did a fresh install as suggest by corporation and did not transfer the app data.

When I tried to use the orbi app it does not send push notifications to my current phone and when I use try another verification method the email is an old email which does not work. 

Is there a device registration page so I can register my new phone?

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 4
CrimpOn
Guru

Re: Orib app has old email and phone info, unable to verify login

You might try uninstalling and reinstalling the Orbi app.

People who watch this forum may not be as familiar with the Orbi "app" as those who follow the forum devoted entirely to the app.

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app 

Message 2 of 4
Eileen4758
Aspirant

Re: Orib app has old email and phone info, unable to verify login


@CrimpOn wrote:

You might try uninstalling and reinstalling the Orbi app.

People who watch this forum may not be as familiar with the Orbi "app" as those who follow the forum devoted entirely to the app. talktosonic

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app 


Thanks for this, it will work for me.

Message 3 of 4
BassPlayer
Aspirant

Re: Orib app has old email and phone info, unable to verify login

Isn't getting a new phone and not importing the apps the same as install the app fressh.

Regardless I did try that before posting and got the same result

Normally I would just wipe the boxes but I'm worried the data on their side won't update

 

 

 

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