RBR40 admin password recover not working

[accountvmb]

I can log into my netgear account and see my products.  I need to log into my ADMIN account...but it's refusing my password.  When I try to do password reset I'm told my security answers are incorrect.  (they are not).  How can I recover my admin password?

[FURRYe38]

Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Power OFF the ISP modem for 30 seconds than back on. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.