My RBR50 AC3000 was working fine for 2 years. Last weekend my isp modem/router (which connects to it via ethernet) was faulty and replaced. Since then the RBR50 hangs every night (4 nights running) with a solid pink light. I can't login to the orbi to fetch the logs, so I don't know how/why/when it hangs.
When it has the pink light all my connected devices go offline and the only way to bring it back online is to power cycle it, this wipes the logs so I can't see what's gong on.
After 3 nights of this hanging, I factory reset the orbi hoping it would fix it but still it hangs with pink light last night.
The orbi rbr50 and rbs50 both have latest firmware. I'm out of contract for support from netgear so I don't know how to fix this or even check the logs.
Losing internet access should not affect the ability to log into the router and see the log. When connected to the Orbi wifi, open a web browser to IP address of the Orbi router.
Change ISP device. Orbi begins losing access. ERGO Orbi is bad. Not likely
Yes its in access point mode. The ip is OK it's in the same range as others on the network I.e. 192.168.0.100 where the router is 192.168.0.1. The ip is reserved by the router and there's no conflicts. Something happens where it loses Internet and become unresponsive.
@CrimpOn when Internet access goes, the pink light comes on, any devices that were connected go offline and there's no way to establish a connection to the orbi. It becomes unconctactable. Devices that normally connect directly over ethernet to the orbi with ipv4 addresses can no longer reach the orbi. In windows it looks like it tries to connect on an ipv6 address, which isn't part of the settings. If I had to guess its because ipv4 doesn't work so it tries to establish an ipv6 address but somehow fails. As I can't login to the orbi to check the logs I can't see the problem. If only there was a way to preserve the logs after a reboot, I could then login and see what the problem is. It's weird, I really don't get how to fix it. 😕
My router reserves an ip for the orbi as it does for any other device. So the router sets the static ip for the orbi. So the orbi receives the ip its given by dhcp, it just happens to be static as the router always gives the same reserved ip.
Yes, a reserved IP is very much like a true Static IP that is set on the device itself. I am hung up on a device not connected to the Orbi not being unable to open the web interface. I fear something is amiss with the link to the Virgin hub4. The goal is to get at the Advanced tab and learn what it says about the DHCP lease. If the Orbi and some device on the Orbi both have actual Static IP's, they should be able to communicate.
