Netgear says that my security questions are invalid but they are correct so I can no longer access my router from my PC. I will be forced to do a factory reset. In order to get support from them, I must pay ransom. Before I do that, I will buy a new system from another vendor.
However, I can see my system using the ORBI app. Is it possible to change my wifi channel setting from the ORBI app?
I reset the router and it asked me to enter the serial number. I did that and it still asked me the same questions. When I entered the answers it said that they were incorrect. My desktop computer is connected to one of the satellites. Do I have to reset the satellites too?
I reset the router and it asked me to enter the serial number. I did that and it still asked me the same questions. When I entered the answers it said that they were incorrect. My desktop computer is connected to one of the satellites. Do I have to reset the satellites too?
I don't know what you mean about holding the back button for 15 seconds. I never see a back button either on the router or the login.
I have used the paper clip to reset the router numerous times. Each time, a yellow flashing light comes on. When I try to log in, it asks me to enter the serial number. When I do that, the same two questions keep coming up. I answer them but the setup says that the answers are incorrect. I can't seem to make the questions go away.
The back button refers to the paper clip reset hole in the back of the router next to the power jack. Pressing that for 15 seconds then release should reset and clear everything out. Log in to the RBRs web page at 192.168.1.1 and the setup wizard page should be seen here.
The issue is still unresolved. Every time that I do this, I reenter the serial number and it asks me to answer two security questions. I do that and it says that the answers are incorrect. One blog says that when Netgear did an update, they erased my answers. Netgear wants me to buy a service contract now which is beginning to look like ransomware.
I tried connecting my laptop by ethernet to the main router and that didn't work either.
A Youtube video says that I must also reset my satellites to the factory setting although an answer in this forum says that I don't need to do that.
Another answer says that I must also turn off the router as well. My router is a Cox Gigablast. Cox suggests that I could use its extender pods and throw away the Orbi.
Pressing the reset button in back for 15 seconds with the RBR disconnected from your host router should reveal a setup wizard in a web browser and not the password recovery option. Do you not see this at all with the browser pointed at 192.168.1.1 after the reset?
I see a popup that says to enter Username and Password. I tried admin and password and it doesn't like that. So I entered cancel and it asks for my serial number. I entered it and net next popup asks me to answer two questions. It doesn't like what I entered.
I have tried numerous suggestions but the two questions keep popping up.
Seems like the RBR is not factory resetting correctly if after you pressed the back reset button for 15 seconds. Are you sure your feeling a slight bump when you press the button in back?
Seems like the RBR is not factory resetting correctly if after you pressed the back reset button for 15 seconds. Are you sure your feeling a slight bump when you press the button in back?
Should feel a slight bump when pressing and releasing the button. I guess if the LED is changing then something is happening however seems like the RBR is not fully resetting. I'd contact NG support to see what your options are.
I registered when I purchased the product several years ago. Every link to Netgear asks me to pay for support in order contact them. I refuse to pay ransomware and will buy a product elsewhere next time.
I am unable to access the Orbi website using the Orbi password that I have. However, I can access the Orbi app on my phone and see my network. The problem started last October when I installed the app on my phone. I wonder if the app modified my password without my realizing it. If I could recover the password that the phone uses, it might solve the problem.
I am unable to access the Orbi website using the Orbi password that I have. However, I can access the Orbi app on my phone and see my network. The problem started last October when I installed the app on my phone. I wonder if the app modified my password without my realizing it. If I could recover the password that the phone uses, it might solve the problem.
