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I've seen old threads on this but haven't seen a solution yet. I contacted help desk on this in May but never received a response. My iPad keeps intermittently getting disconnected. Earliest thread I saw on this was in January and figured there would be a fix after 6 months or at least a forecasted date when a fix might be released
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
I've only had my system for 2-3 weeks, and I have a 6s Plus, a 6s, and an iPad on my local network.
I was running the .20 public release, which did have some periodic iOS dropouts. But now running the 1.12.0.16 beta (installed 2 days ago), and I'm no longer seeing iOS issues (at least that I've specifically noticed). I'm still seeing a few android dropoffs, but not like with the .20 release - it's gotten much better.
According to Netgear Support, when I opened my ticket a couple of weeks ago, this is not a known issue.
They had me disconnect my satellite, which seems to have worked. We'll see what happens next. If they can't get it fixed soon, it's going back to Amazon.
I have 5 iPhones (2 x 6s Plus, 6s, 2 x SE) on my orbi routher and have no drop out issues. I also MacBooks, Windows, PCs, Chromebooks and Sonos and have not had any drop out issues. Been running the Orbi since February 2017.
While my Orbi eperience has been good constnatly reading about these types of network and performance issues makes it hard for me to recommend the product. It would be helpful to get some definitive communication from Netgear about the nature of these problems. The orbi system is an investment. Not a $50 throw away piece of hardware.
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
