During th enight we are listening with Sonos some music, while the iPhone is on the charger. The iPhone is always disconnected (LTE is shown) every time I have a look at the iPhone. Sometimes it needs 1 Minute to reconnect to the wifi.
Also I had the issue that during using the iPhone and watching youtube, that the iPhone was connecting to LTE, needed nearly 2 Minutes to reconnect to my wifi again. I have a 10 GB data plan, so not a big issue for me, but this can cause problems for other people..
The log was quite interesting to see, how often the iPhone reconnects..
@brasax If you have -35 dB WiFi signal and your phone is dropping the connection while the connection is in use, this sounds like interference or a problem with your phone. Keep in mind that your phone will go to sleep and power off the WiFi to save power, but this should not happen when using the device. Do you have non iOs devices that do not drop their WiFi connection?
Also, Sonos could be causing interference. You could change the way Sonos is configured to see if that helps. Sonos can operate two ways: 1) using your WiFI, or 2) using the proprietary sonosnet protocol.
I use Sonos and do not experience any issues. I have Sonos setup to use sonosnet, with only one Sonos device hardwired to the LAN, the Orbi on 2.4G channel 1, and the Sonos set to use 2.4G channel 11 for sonosnet.
I know that iOS devices go to sleep, 137 reconnects in 7 hours is way to much. I never had this issues before with my Time Capsule. If you look into the log you will see that the app was sometimes connecting twice a minute.
I'm not able to hardwire my Sonos system and I don't want to.
Anyway, as I wrote these issues started with Orbi and switching of a lot function or hardwire something to get it working is just stupid. I paid 430 Euros for a system and I'm expecting that it is working. The reason I bought Orbi was that my wifi before was not the best in all rooms (office), but if I don't get Orbi to work, I have to give it back and use my Time Capsule again.
Just had a look into the log and between 9.10 and 9.20 pm my satellite was reconnecting 8 times to the router with only 1-2 seconds between 2 reconnects..
The satellite is solid blue after a restart, so this can't be the issue I guess..
@brasax I re-read your posts on your issues. Almost all of your posts indicate a problem with your satellite maintaining the backhaul connection to your router. The backhaul is 5 Ghz, which does not travel well through walls, and does not travel nearly as far as 2.4GHz. This would explain why you had fewer drops with Time Capsule. The router and satellite must have a reliable connection for the system to function.
If the construction of your home blocks WiFi (such as plaster will do) or there is a lot of interference at your location, then this could cause the satellite to lose connection to the router, and your devices to disconnect from the Internet. You could have a -35 dB signal at your phone from the satellite, but still not be connected to the Internet if your satellite isn't connceted to your router.
Try moving the satellite and router closer together and see if this eliminates the dropped connections.
I did the way round: the router and satellite were closer together, so I thought the device is jumping between the router and satellite and this is causing the issue.
So I moved the satellite farther away to make sure the device is connecting to the stronger signal. This is working, but the disconnected devices remain..
i am still having issues with IOS devices and yesterday and today it seems to have spread to me LG TV. It constantly loses internet connection and sometimes never establishes it at all. i have reset the TV to see if that changes anything but starting to get really frustrated with constant drops of devices.
I've not had any issues in weeks since turning off beamform. MU-MIMO is on without issues. with that said I'd like to turn this on at some point, but its not a big enough deal that I cant wait for it.
Just bought Orbi last week. I also have the "drop" problem on my iPhone and iPad. Find the link here. Did anyone find any solutions? Really appreciate it.
FYI. My iPhone was disconnected three times in the last 2 hours. Sometimes, a "please select a wifi network" window popped up. Sometimes, it just "quietly" became LTE with no wifi. Either way, I can always reconnect by going to setup and choose my wifi (it's always there with full strength signal)... very strange and frustrating. Please help.
NETGEAR is aware of an issue affecting some users where wireless client devices frequently disconnect/reconnect from the Orbi WiFi network. We’re actively working on the issue and hope to have a solution soon.
I have seen a small fix from some users saying that they lowered the power level of the wireless on the 2.4 ghz band.
Great to know. I have been doing the same thing since Jan and am about at the end of my rope. At least It is not just my network. I will try to update you also.
Not able to get into router at the moment, from memory I believe the setting is cts or rats or similar and you want to set the value down from 2347 to 2346. Hopefully this is close enough instructions to get you where you need to be to make the change
Turning off wifi assist on my cellular iPad Pro has so far stopped disconnections. I'm hesitant to say it's completely fixed but haven't had a drop since this has been turned off.
I just bought the Linksys Velop which is working good. After 3 months of working with tech support and no results I cannot wait any longer. Too bad the orbi features were better
Just got the orbi rbk53 2 days ago and set up everything updated to most current firmware but wow signal keep dropping constantly! Netgear has to fix this ASAP and add ability go actually have these satellites be mesh and communicate with eachother. If not im going to velop linksys! - on side note netgear rep told me mesh capability is in works with firmware upgrade. But this wifi dropping is a disaster. And yes this is using a 7 plus. Smh fix this netgear
Don't wait. I have been working on my case for a 3 months and no fix in sight. Collect more debuts etc over and over. Finally bought Velop and everything was good in 8 min. I would have like the features if orbi, along with extra Lan ports. But a $20 switch fixed that. Could not take wife and kids complaining. Really sucked for buying the most expensive option. Netgear needs to stop beta testing us.
