I have an orbi rbr50 router. for some reason it stopped allowing access to my vanguard account. i can access the account with a direct ethernet connection so i know it is not vanguard. i spoke to premium support to see if they could help. we tried resetting the orbi with the reset button - nothing happened, then we did the disconnect of the orbi from power and then reset - again nothing - the orbi on light is good but the ring at the top never turns on or blinks. the support guy said he thinks the router is dead. that doesn't make much sense since it was working fine before i started all of this - the only issue was vanguard. now it does not work at all! i tried to reset the orbi router by turning off the cable modem/router and then the orbi, then waiting, then reconnected the cable modum/router, waiting for it to set up , then connecting the orbi router. unfortunately it still is not working. it looks like the orbi just doesn't want to reset. on my cell phone it says under wi-fi ORBI21 available via Orbi. it wont' connect to the internet - it tries to authenticate but just goes back to that available via Orbi message. Our open internet access (via orbi) just says no internet access. I am at a loss. If anyone has any ideas please let me know. I have ordered an orbi rbr50 from amazon and it will be here tomorrow but if this one can be figured out that would be great. we have 2 satellites as well which i will reconnect once orbi is happy. any help would be greatly appreciated. thanks....
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Disconnect the RBR from the ISP modem/ONT.
Disconnect all other devices from the RBR.
While the RBR is ON, press the back reset button for 15 seconds then release. Does the top ring LED turn on WHITE at all and blink any?
If not, possible RBR is bad. Last resort would be to try a 30-30-30 reset on the RBR to see if this will get it working. If this fails, i'd get the RBR replaced.
While the RBR is ON, press and hold the reset button in back for 30 seconds, then while continuing to press the reset button, disconnect the power cable from the RBR. After another 30 seconds has passed, plug in the power cable while still pressing the reset button in back, after another 30 seconds, release the reset button.
unfortunately, that didn't do anything either. i guess i will need to just wait for the refurbed rbr50 to arrive tomorrow and hope that works. otherwise i will have to but a whole new setup with 2 satellites. ugh. we open for business thursday so hopefully it will all work by the end of the day tomorrow. thanks for your help. have a good rest of your day!
New system should work. If you have RBS, then update the incoming RBR to same FW version as what you have on existing RBS and then they should connect fine to the new RBR.
30/30/30 tried 3 times…nothing change and still the ils ssid name and password Is there another way to erase this password (It’s a used RBR bought recently on ordre to extend my curent wifi network) Thanks
