satellite hookup

[jcjb]

Bought an Orbi system a few years ago came with main unit and 1 satellite. Needed better coverage bought another satellite wont sync to existing unit even by pushing the sync button. The new satellite has a different password and don't know how to fix this problem

[CrimpOn]

Did you push both sync buttons?

https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite 

It may be necessary to "Factory Reset" the satellite:

https://www.youtube.com/watch?v=cMw4ePACgc4 

[jcjb]

Yes pushed both sync buttons.

[CrimpOn]

On the Orbi web interface, there is a menu selection for "Add a Satellite" (http://orbilogin.net) at the bottom.

A used satellite may have been synced to a router before you got it.  As far as I am aware, there is "downside" to doing a Factory Reset on a satellite before attaching it to a router.