Help, my son's new x-box get a "strick Net type" message when we use wi-fi. The only way it works is if we plug the x-box directly into the router. Can anyone help up understand why we're getting this message? My son can't keep pluging into out router because its in my room. When he gets this message the X-Box does not work until its get direct plug in.
This sounds like the XBox has detected that the Orbi router is connected to another router, which is called a "Double NAT" and can interfere with certain types of internet gaming.
If so, there are three possible solutions:
Change the ISP router to "bridge" or "passthrough" mode. (The ISP tech support should be able to help you do this.) This solutions preserves all Orbi 'router functions' (If you are actually using any of them).
