Hi, I'm a Orbi owner for almost 2 years without a single issue. Last friday I began to experience connectivity issues on my satellites. When I'm connected on either of the satellites if I run a speed test the speed is too low but that not happen when I connect to the Orbi router. I power cycle both satellites, factory defaults and none of them fix the issue. The current firmware on the Router and Satellites is V2.5.1.16, the problem begin on Friday. Satellites are RBS50 Please help.

never try that one, let me downgrade to 2.3.5.30. I'll let you know

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Has a factory reset and setup from scratch on the RBR been performed since last update?

like I said before, this is a almost 2 year setup. The problem begin on last Friday and is apparently with the satellites because the issue is not present when I'm connected to the router. I already do a factory reset.

KennethAlv wrote:Hi, I'm a Orbi owner for almost 2 years without a single issue. Last friday I began to experience connectivity issues on my satellites. When I'm connected on either of the satellites if I run a speed test the speed is too low but that not happen when I connect to the Orbi router. I power cycle both satellites, factory defaults and none of them fix the issue. The current firmware on the Router and Satellites is V2.5.1.16, the problem begin on Friday. Satellites are RBS50 Please help.When did you pick up v2.5.1.16?

RBS50 connectivity issues | NETGEAR Communities

32 Replies

FURRYe38
Guru - Experienced User
Apr 27, 2020
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Has a factory reset and setup from scratch on the RBR been performed since last update?
- KennethAlv
  Tutor
  Apr 27, 2020
  like I said before, this is a almost 2 year setup. The problem begin on last Friday and is apparently with the satellites because the issue is not present when I'm connected to the router.
  
  I already do a factory reset.
  - FURRYe38
    Guru - Experienced User
    Apr 27, 2020
    On the RBR as well?
Retired_Member
Apr 27, 2020
KennethAlv wrote:
Hi, I'm a Orbi owner for almost 2 years without a single issue. Last friday I began to experience connectivity issues on my satellites. When I'm connected on either of the satellites if I run a speed test the speed is too low but that not happen when I connect to the Orbi router.

I power cycle both satellites, factory defaults and none of them fix the issue. The current firmware on the Router and Satellites is V2.5.1.16, the problem begin on Friday.

Satellites are RBS50

Please help.
When did you pick up v2.5.1.16?
- KennethAlv
  Tutor
  Apr 27, 2020
  I update the router and the satellites today. I make test on the following scenarios:
  
  1. RBR and 1 satellite with my laptop connected to the satellite via wifi. Same results
  2. RBR and 1 satellite with my laptop connected to a ethernet port on the satellite. Same results
  3. RBR with the satellite in from and my laptop connected to ethernet on the satellite. Same result
  4. RBR with 2 satellites and my laptop connected via wifi to the router. speed test results looks good
  5. RBR with 2 satellites and my laptop connected to ethernet to the router. speed test looks good.
  - FURRYe38
    Guru - Experienced User
    Apr 28, 2020
    What is the distance between the router and satellite(s)?

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RBS50 connectivity issues