Dead ProSAFE Plus 24 Port Switch with PoE (JGS524PE)

[MikeH701]

This switch stopped working and has a limited lifetime warranty but when I try to open a support case it says, "The chat queue is busy right now. Try again soon." What good does it do to have this if Netgear blocks your ability to use the lifetime hardware warranty??? What do I do?

[kohdee · Accepted solution]

Hi @MikeH701,

I'll refer your account to our support team to reach out and help with your RMA.

Sorry for the inconvenience.

-kohdee

[schumaku]

On https://my.netgear.com/ -> MyNETGEAR -> My Registered Products - on this list, click on the registered device, and follow the [Request a Hardware Replacement]. With the RMA number available, you should get a phone number to call ...

[MikeH701]

Phone support is not an option. Chat is the only option.

[MikeH701]

When I do the "Request a Hardware Replacement" it says "Something went wrong. Please try again later"

[schumaku]

Use the [Request a Hardware Replacement] (left side) - and not contact support by chat or the like (as shown to the right) - then you get this:

[schumaku]

@ChristineT - need your assistance here. Several similar reports recently, cause unknown (location? language? data?)

[ChristineT]

Hello @MikeH701 and @schumaku ,

@schumaku ~ Thanks for looping me in!

I've escalated the issue with the online hardware replacement process not working. We are looking into it.

I'll be back in touch once I have an update. Thank you for your patience!

Cheers,

Christine

[MikeH701]

Hi @ChristineT 

Thanks for forwarding this on and I know you said you would let us know as soon as you know something but do you have any ETR. This switch is used for security cameras and ofc with the switch down so are the cameras.

Thanks

[kohdee · Accepted solution]

Hi @MikeH701,

I'll refer your account to our support team to reach out and help with your RMA.

Sorry for the inconvenience.

-kohdee

[ChristineT]

Thanks @kohdee  for stepping in here! 

@MikeH701 , We are still working on fixing the issue with the portal and recommend anyone else facing this issue to also contact support directly. 

Kind Regards,

Christine