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I am trying to attach one of the new GC110 trough Insight app to my account and the app doesnt discover the device. As it is described in the manual I am using the switch and 2 AP's - WAC510 and WAC720 cloud manages connected to it. The Insight App discovers Both WAC devices but not the switch.
I am using Samsung Galaxy S7 with Androin 7and Insight App v2.12.
May be the problem is that the device is new ... it even doesn't appear in Model (Recommended ...) field...
Why there is no option to scan a QR code for switches?
As you can see I can acces the switch through a web browser and IP address. It is set by default to be Insight App manageble.
I'm assuming your received your switch as part of a "pre-release" preview or beta testing as this product is not yet launch/released to the market. When it does (9/19/17), we will also publicly release a new version of the Insight app specifically designed to work with these new Insight Managed Smart Cloud switches.
Please contact the provider of the GC110 that you have obtained for details on how to download the beta release of the Insight app 3.0 for Insight Managed Smart Cloud switches.
In the interim, you can "discover" your switch using uPnP (PC) or Bonjour (Mac) to access the local web browser based GUI from the IP address of the switch. If you have a Mac and aren't sure how to do this, you can reference this KB article:
We still need to wait for the official product launching of this device. The GC110 is still not included with the recent version of the Insight app v.2.12 and hopefully, it will be included on version 3.x.
The SmartControlCenter software doesn't recognize this model too. I have set it as "PC Web-browser" managed. Is this the same problem as with Insight App and we have to wait for update of database?
I'm assuming your received your switch as part of a "pre-release" preview or beta testing as this product is not yet launch/released to the market. When it does (9/19/17), we will also publicly release a new version of the Insight app specifically designed to work with these new Insight Managed Smart Cloud switches.
Please contact the provider of the GC110 that you have obtained for details on how to download the beta release of the Insight app 3.0 for Insight Managed Smart Cloud switches.
In the interim, you can "discover" your switch using uPnP (PC) or Bonjour (Mac) to access the local web browser based GUI from the IP address of the switch. If you have a Mac and aren't sure how to do this, you can reference this KB article:
