Time Configuration problems on a GS724Tv4

[r8899]

How could be explained difference between GS724Tv3 GS724Tv4 (see pictures in my previous post)?

The same configuration of SNTP is working on GS724Tv3, but not working on GS724Tv4.

Of course, I have tried several DNS NTP servers (DNS server is set correctly on my GS724)

[r8899]

No progress after 1 day:

DNS client in GS724 is working  well.

[DaneA]

@r8899,

Thanks for the feedback.  How is everything connected?  Kindly post a diagram of your detailed network setup.

Also, have you tried to factory reset the GS724Tv4 then reconfigure it from scratch and check if same problem will occur?  

Regards,

DaneA

NETGEAR Community Team

[DaneA]

@r8899,

Just following up about your detailed network setup.  Also, were you able to try to factory reset the GS724Tv4 then reconfigure it from scratch and check if same problem will occur?  

Regards,

DaneA

NETGEAR Community Team

[Zdeny]

Hi, 

I found the same problem with SNTP, in GS724Tv4 (6.3.1.9). 

Product Name	GS724Tv4 ProSafe 24-port Gigabit Ethernet Smart Switch, 6.3.1.19, B1.0.0.4
System Name
System Location
System Contact
Serial Number	3H046C50002A1
System Object OID	1.3.6.1.4.1.4526.100.4.32
Date & Time	Jan 1 00:17:27 1970 (UTC+0:00)
System Up Time	0 days 0 hours 17 mins 27 secs
Base MAC Address	B0:B9:8A:4C:B1:AA

Address Last  Update  Time Last  Attempt  Time Last  Attempt  Status Requests Failed  Requests cz.pool.ntp.org Jan 1 00:00:00 1970 (UTC+0:00) Jan 1 00:00:00 1970 (UTC+0:00) Other 0 0             192.168.10.90 Jan 1 00:00:00 1970 (UTC+0:00) Jan 1 00:00:00 1970 (UTC+0:00) Other 0 0

When I try Time configuration SNTP and Apply then it goes back and it is set to local. So I would anticipate that it stays set to SNTP option.

[DaneA]

Hi Zdeny,

Welcome to the community! 🙂 

If ever you have read this forum thread, may I know what troubleshooting steps have you done so far?  

Regards,

DaneA
NETGEAR Community Team

[DaneA]

@Zdeny,

I just want to follow-up.  We’d greatly appreciate your feedback.

Regards,

DaneA
NETGEAR Community Team

[Zdeny]

Is there any way how to invoke sntp request?   Finaly it got time from server however when I changed priority of servers I can not get new reading.

[DaneA]

@Zdeny,

About your question "how to invoke sntp request?" - does it mean that you want to force an SNTP request instantly?  I just want to check if I got your question right.  If ever I got your question right, it is not possible.  However, you may want to post this as a feature request on the Idea Exchange for Business board here. 

Regards,

DaneA

NETGEAR Community Team

[DaneA]

@Zdeny,

I just want to follow-up again.  We’d greatly appreciate your feedback.

Regards,

DaneA
NETGEAR Community Team

[DaneA · Accepted solution]

Here are the steps in troubleshooting Time Configuration on a NETGEAR Smart Switch:

1. Make the firmware is on the latest version.

2. On the SNTP Server Configuration Address, try to use an NTP pool specific to your country.  For example: if you are in Czech Republic, use cz.pool.ntp.org or the equivalent IP Address of the NTP pool.

3. Check if you have a DNS configured on the switch.

4. Try to set the IP Address of the default gateway on the SNTP Server Configuration Address.

5. Factory reset the switch and start from scratch.

6. If the same problem occurs after trying the steps above, kindly open a chat or online support ticket with NETGEAR Support at anytime.

Regards,

DaneA

NETGEAR Community Team