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Re: User has been Auto deleted - all data lost
Hi
When i go to https://readycloud.netgear.com/client/en/welcome.html i click signin.
That mostly works - but not allways..
When it works:
When i then click the nas in the Home tab, it says the nas is offline.
I have restarted the nas ½ hour ago, its working fine. I can acces files from it, from windows file explorer or from my TV.
What should i do?
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No neither can I! It won't allow me to even recover my password, and comes back with an error:-
"There was an error recovering the password.
Please retry.
java.net.UnknownHostException: directory.ngxcld.com"
And this has coincided with my ReadyNas deleting cloud users, cloud users home directories and toggling the "ReadyCloud" option to "OFF" Is this another Netgear Server database issue?
Yup, same here. Also the error messages I get indicated a DB issue: error 0000000, connection pool timeout, etc...
"And this has coincided with my ReadyNas deleting cloud users, cloud users home directories and toggling the "ReadyCloud" option to "OFF" Is this another Netgear Server database issue?"
Hi,
The same problem here. Cannot login my R7000 readycloud anymore. And also i cannot change my pw.
Same here my accounts has been delated somhow cant make new 1 also when trying to contact support via chat it returns server fatal error
I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.
So if you are trying to log into "ReadyCloud.Netgear.com" and you can not then beware of the below also:-
Basically your NAS "chats" with the ReadyCloud servers. If however your NAS can not be found on their database, due to whatever reason, then the NAS seems to toggle the "ReadyCloud" option to "OFF" and proceeds to dump the cloud users and their "Home Drives".
So double check your NAS as well!
Having the same issue here. Was not able to access our ReadyNAS device this morning with my regular log information on our local network. I was not able to log into ReadyCloud either (still not able to). I get the following error message when I attempt to reset my password on ReadyCloud: java.net.unknown host exception: directoy.ngxcld.com.
If anyone else is having issues accessing their ReadyNAS on their local network while using their admin account, try the default username and password. That allowed me into the admin area. This was something that I changed in the past and I am not sure why it went back to the default information. No other user seem to be effected by this on the local network, other then the admin account.
Having same issue. All users unable to connect to ReadyCloud and VPN. Local connection not working either.
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