ReadyCLOUD not connecting

[McRob1]

I have been trying to get readycloud working on a ReadyNAS Pro 6.  It is running firmware version 6.6.1.

The readycloud desktop application shows it as offline.

When I go to to the cloud tab and turn on readycloud the button toggles on for a few seconds to on and then turns itself back off again.

I am not sure if my readycloud account is messed up becasue I upgraded the firmware on this unit from 4.1.30 to 6.6.1 or it's something else.

Any suggestions would be appreciated to get this working.

Thanks

[mdgm-ntgr · Accepted solution]

This has now been fixed. The correct serial number is now programmed in and an issue with the ReadyCLOUD admin user's group membership has also been fixed.

[McRob1]

A little more information:

The services available and the Internet available green check marks to show up sometimes.  But the on/off button always switches back to off by itself.

The readycloud desktop application does see the readynas because it shows it as offline.

Under Cloud if I click on the blue text ReadyCloud it takes me to the Netgear signin page.  I can sign in and the nas shows up as off line.

If I go to discover and then select manage it does take me to the admin page of the local NAS.

[McRob1]

Looking thru the logs I found this entry over and over again.

It appears that the NAS is not working correctly.

cloud_get_owner.c:126 rnobj_getUserCollection() *userid=-1 username=***********@comcast.net error=`Undefined error from rnobj`

I wish that someone would respond to my questions so I could try something to get this working.

[mdgm-ntgr]

Can you send me your logs (see the Sending Logs link in my sig)?

[McRob1]

Log files sent as requested.

Thanks

[Sandshark]

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@McRob1 wrote:

I am not sure if my readycloud account is messed up becasue I upgraded the firmware on this unit from 4.1.30 to 6.6.1 or it's something else.

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If that is your only NAS, then you did not have a ReadyCloud account, you had a ReadyNAS Remote one -- they are not the same.  OS4.x does not support ReadyCloud and 6.6.x does not support ReadyNAS Remote.

[McRob1]

I have two other NAS's that I am running readycloud on.  They work fine.

The interesting thing is readycloud desktop reconizes the readynas pro, it shows offline.

I also have a old Readynas NV that I use readynas remote with.  OS 4.1.15.

[mdgm-ntgr]

I've identified the problem. I've sent you a PM.

[mdgm-ntgr · Accepted solution]

This has now been fixed. The correct serial number is now programmed in and an issue with the ReadyCLOUD admin user's group membership has also been fixed.