OK. I guess there's some progress. I was able to have that user leave ReadyCLOUD. Then I went to the Accounts tab and saw that the ReadyCLOUD account was gone.
Then I went to Accounts > Users and tried to "Invite User", but I was told that I had to do that from ReadyCLOUD. And now I can't log in to ReadyCLOUD.
This has been the problem since the beginning of this issue: "Can't log in to ReadyCLOUD."
So even though I am logged in as admin, why can't I invite the user to join ReadyCLOUD?
You should be leaving the whole NAS from Readycloud and Joining again, by using "Cloud" page of your Readynas UI whilst not deleting users home folders
OK. I guess there's some progress. I was able to have that user leave ReadyCLOUD. Then I went to the Accounts tab and saw that the ReadyCLOUD account was gone.
Then I went to Accounts > Users and tried to "Invite User", but I was told that I had to do that from ReadyCLOUD. And now I can't log in to ReadyCLOUD.
This has been the problem since the beginning of this issue: "Can't log in to ReadyCLOUD."
So even though I am logged in as admin, why can't I invite the user to join ReadyCLOUD?
And I don't understand what you have done and where here, on Readycloud account or on NAS user interface Cloud page
I know how difficult describing what's on a page is. I also appreciate your perseverance. How can I better explain the current situation so this can get resolved? Suggestions? Thank you.
What I am suggesting you do, using the Readynas logged in as admin (not the Readycloud Web Portal) is to "Leave" Readycloud using the ReadyNAS Admin page, Cloud tab and also untick "Remove Readycloud Users Home Folders......."
Once that has processed click "Join" Readycloud and enter the e:mail address/Password registered on the Readycloud Web Portal.
That's it.......then see what happens
All done on the ReadyNAS not internet nor the Readycloud app.
You were trying to invite Readycloud users on the NAS local admin page, which is not possible. You can only invite Readycloud users by logging in to the Readycloud portal (https://readycloud.netgear.com).
You can try again upgrading your Readycloud account to an SSO and then check if you will be able to login to Readycloud afterwards. You can try the steps on this link:
I think I just answered my own question by setting up a backup job, "Home" is not shown within the "data" volume when browsing source folders, it has it's own entry
Yes. I did that. When I log in as admin and go to the Cloud tab, ReadyCLOUD there is no one signed in and it is Off. If I then click on the ReadyCLOUD link I'm asked to provide email address and password. Whatever I enter I get "invalid password."
Yes. Thank you. It told me recently that 6.9.2 was available and I upgraded to it. My Rsync backups to my older ReadyNAS run like clockwork every night at midnight. My MacBookPro backs up to NAS every couple of hours using Time Machine. I'm able to attach (via smb) to the NAS for uploading and downloading. I also store my large-ish iTunes library on a share and it plays fine. Occasionally I will connect my MBP to a television and watch a movie that's on the NAS.
So, I think the network settings are correct. However, if there's some specific thing I should look at, please let me know.
mdgm, thank you for your offer to review my system logs. Before I embarrassed myself by possibly wasting your time, I wanted to make sure I had done all I could on my end.
Over the years that I've owned ReadyNASs I created quite a few user accounts. In addition to several "vanilla" user accounts, I created accounts for Netgear Community supoort, local admins for each NASs, local users for each NASs, one generic ReadyCLOUND account, a ReadyNAS Photos II account, ReadyNAS Time Machine account, ReadyNAS Remote account, ReadyNAS root account, ReadyNAS support account and three different ReadyCLOUD accounts.
So, I really wanted to try to use all of them to sign in to ReadyCLOUD.
I discovered that I have quite a few (more than six) different email addresses are registered as a ReadyCLOUD/ReadyNAS accounts. Finally, I found one email address that I could bind to a MyNetgear account. I was able to sign in to readycloud.netgear.com with it. Everything was looking good.
I just wanted to make sure I could reproduce it. I logged out and tried to log in to that address again. I was prompted to enter my Email and Password. I entered the exact things I had just used to sign in, but the system highlighted the words "Email" and "Password" in red and did not sign me in.
It's confusing because it prompts me to "Upgrade to a MyNETGEAR Account." I just did that! Question: why is it not letting me sign in with the same credentials I used successfully to sign in? Why does it give me the options to "Create Account"?
The device that it is referring to is the NAS. Please check first if Readycloud is enabled on your NAS by going to the local admin page then go to the Cloud tab. If it is not yet enabled, you can join the NAS to Readycloud using the account that worked for Readycloud.
John, thank you for the response. I'm embarrassed to say that the ReadyCloud function had been turned off.
At one point, when trying to get to the cause of this problem, I had switched it off. I switched it back on and it seems that I'm able to access the NAS through the ReadyCloud interface.
I have at least eight different user IDs that I've created to try to figure out this problem. The user ID I use to sign in as admin did not let me even turn on ReadyCloud from the admin site. It would seem that if I can login and access the admin site for the NAS, I should be able to switch on ReadyCloud.
Needless to say, I'd like to simplify and remove all of these additional user IDs but I fear that if I remove one I might never be able to access some function. I'm confused by this.
Regardles, thanks for you help. I think this issue is resolved.
