delete readycloud account

[Syd_vld]

Hi. I need to delete the account xxx.xxxx@xxxxxxxxx.com and its data from the NETGEAR cloud sign-on system. I want to change an e-mail in my current acc -  yyy@yyyy.yy to xxx.xxxx@xxxxxxxxx.com. And then I want to change the binding of my device (now yyy@yyyy.yy) and change the cloud user in the device.

[Syd_vld]

you are so supporty

[Retired_Member]

You can change email at https://readycloud.netgear.com,after changing your previous MyNETGEAR account will be removed from NETGEAR server.

[Syd_vld]

Hi. 

Sounds good but....

 

and processing processing processing processing processing processing processing processing......

and nothing happens

[Syd_vld]

and one more in ReadyCloud when i trying to change e-mail I'll see this

[JohnCM_S]

Hi Syd_vld,

Since you already have an existing Readycloud account for xxx.xxxx@xxxxxxxxx.com, you can just rejoin the NAS to using that account. You can do these steps:

1. Log in in to the NAS local admin page by entering https://<ReadyNAS IP address> on the web browser, where <ReadyNAS IP address> is the IP address of the ReadyNAS, then go to the Cloud tab

2. Leave the NAS from Readycloud

3. Rejoin the NAS using the xxx.xxxx@xxxxxxxxx.com.

Regards,

JohnCM_S
NETGEAR Community Team

[JohnCM_S]

Hi Syd_vld,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

JohnCM_S
NETGEAR Community Team