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iOS app media backup stopped working

aggie06
Aspirant

iOS app media backup stopped working

The media backup initially started duplicating files (I.e. Starting the backup process over), but now will not even activate the slider for media backup. I can go into the settings and choose a target folder, but it will not stay turned on, so no backup happens.
Message 1 of 4
BrianL2
NETGEAR Employee Retired

Re: iOS app media backup stopped working

Hi aggie06,

 

Welcome to the community!

 

It might be an app problem. Have you uninstalled and reinstalled the ReadyCLOUD mobile app in your iOS device? Also, if you have other iOS devices, can you test it and tell us if you will get the same behavior?

 

Looking forward to your response.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 2 of 4
aggie06
Aspirant

Re: iOS app media backup stopped working

It took uninstalling and reinstalling the app twice before it finally got past the firsst few pictures to backup.  It did backup every single file again, so now I have multiple copies of everything.  Probably something that needs to be fixed for the next version of the app.

Message 3 of 4
BrianL2
NETGEAR Employee Retired

Re: iOS app media backup stopped working

Hi aggie06,

 

I will talk to my colleagues about this and see if this issue with the app has been raised before. Hopefully this can be fixed soon.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

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