Photos 2 5701 error

[tjcamp32]

Hello,
Here is the scenario. I use a FTP service with Eye-Fi to dump my pics to a default album on my ReadyNas 104. When Imove one of the pictures to another album and try to set it as the album cover I get the following error:
Internal Error! Please login again and report:

Timestamp: Thu Apr 24 14:44:29 GMT-0400 2014
Method: updateAlbumCover
FaultString: Undefined error returned by business logic implementation
FaultCode: Server
FaultDetail: <RNP2Error xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<RNP2ErrorCode>5701</RNP2ErrorCode>
<RNP2ErrorString>MEDIA Error: Cannot process media file</RNP2ErrorString>
<RNP2DebugMessage>image_cache.c:151</RNP2DebugMessage>
</RNP2Error>

If it is the first picture in the album then it displays as a broken picture link. Any help would be great.

***Update....
So upon further testing this happens with any pictures that you execute a move on from one album to another. You get the same error if you try to download a moved pic, but an uploaded one works fine.

[jukkaforss]

tjcamp32 wrote:

Hello, Here is the scenario. I use a FTP service with Eye-Fi to dump my pics to a default album on my ReadyNas 104. When Imove one of the pictures to another album and try to set it as the album cover I get the following error: Internal Error! Please login again and report: Timestamp: Thu Apr 24 14:44:29 GMT-0400 2014 Method: updateAlbumCover FaultString: Undefined error returned by business logic implementation FaultCode: Server FaultDetail: <RNP2Error xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"> <RNP2ErrorCode>5701</RNP2ErrorCode> <RNP2ErrorString>MEDIA Error: Cannot process media file</RNP2ErrorString> <RNP2DebugMessage>image_cache.c:151</RNP2DebugMessage> </RNP2Error> If it is the first picture in the album then it displays as a broken picture link. Any help would be great. ***Update.... So upon further testing this happens with any pictures that you execute a move on from one album to another. You get the same error if you try to download a moved pic, but an uploaded one works fine.

Hi,

I had this same error when using Photos 2.0.0 version, problem is file rights in /apps/photos2/cache -directory.
Change those cache image owner from root to admin and everything starts to work ok.

root@readynas:/apps/photos2/cache# chown -R admin:admin *

I have unoffical 2.0.1 and there is fixed lots of issues, but it is still not official release.

-Jukka-

[manue1809]

jukkaforss wrote:
Hi, I had this same error when using Photos 2.0.0 version, problem is file rights in /apps/photos2/cache -directory. Change those cache image owner from root to admin and everything starts to work ok. root@readynas:/apps/photos2/cache# chown -R admin:admin * I have unoffical 2.0.1 and there is fixed lots of issues, but it is still not official release. -Jukka-

Hi Jukka,

Can you explain to me where I have to insert the command you give? In a terminal? I am on Mac computer and I am a beginner with my ReadyNAS 102.

Thanks for your answer.

Manue.

[mdgm-ntgr]

Contact support and refer to this thread. If you give them remote access a L3 tech could try this fix quickly.

[manue1809]

Thanks. I contacted them. Now I'm waiting for their answer.

[jukkaforss]

Hi,

That my solution is to login ReadyNAS using ssh and root account and that run chown command for that directory.

SSH access can be enabled from the GUI.

BR,
-Jukka-

[manue1809]

Hi Jukka,
SSH is enabled on my NAS and I try to connect with root user but what is the password for root user?
Thks,

Manue.

[manue1809]

Jukka,

It's ok, I found the password and executed the command and it is worked very well. Thank you very much for your help.

BR,

Manue.