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Forum Discussion
ReadyNAS Shares keeps disconnecting from network
Hi, I have a client using a ReadyNAS NV+ v2 on site with 4 x 600GB SAS, The NAS is regularly rebooting with no reason, logs show backup issues (known) but no reason for the reboots, Have had the u...
GawenT wrote:As the NAS has been fully accessible via the web GUI at any and all times (thus far)
That's not consistent with your earlier report that the NAS is rebooting every 15 minutes. Can you clarify whether it is rebooting or not?
GawenT wrote:Will certainly ask the client if they can get a vacuum cleaner and remove all dust.
That needs to be done carefully - you can damage the fan if you don't know what you are doing. You don't want air to spin the blades. General advice is to hold the fins of the fan before trying to vacuum or run compressed air through the air intake.
GawenT wrote:
One issue which has just appeared is using Windows File Explorer users are getting access denied messages, yet traversing the same folder from the web gui allows access to all folders.
If they are using Windows 10, then likely SMB 1 has been disabled on their PCs. You can re-enable it in "turn windows features on and off".
Apologies, when the drives become inaccessible, this occurs every roughly quarter of an hour the only way currently is to soft restart the NAS via the web GUI,
IF the cleaning of the NAS becomes a need will ensure caution is exercised,
Checking with the client if 'SMB 1.0/ CIFS Client' access is enabled, though if the clients could always access was always available and this issue has started to occur with a higher frequency than before does this still sound like a simple SMB 1.0 setting is a solution?
Can you advise if removing the sharing on the NAS and then reinstating this could be a solution?
GawenT wrote:
Checking with the client if 'SMB 1.0/ CIFS Client' access is enabled, though if the clients could always access was always available and this issue has started to occur with a higher frequency than before does this still sound like a simple SMB 1.0 setting is a solution?
If PCs that could access the NAS before cannot access it at all now, then you should check if SMB 1.0 is enabled.
It won't solve the issue with PC dropping their connection to the NAS.
GawenT wrote:
Can you advise if removing the sharing on the NAS and then reinstating this could be a solution?
I don't think that will make any difference.
GawenT wrote:
the only way currently is to soft restart the NAS via the web GUI,
When the problem happens, are all the PCs unable to reach the NAS? Or only some?
GawenT wrote:
when the drives become inaccessible, this occurs every roughly quarter of an hour the only way currently is to soft restart the NAS via the web GUI,
OK. Then we don't know if the problem is in the hardware, or something else.
Hi,
Can confirm checked a client computer being affected and SMB1.0 is enabled,
SMB 1.0/CIFS Automatic Removal is also checked, could this be unchecked?
ALL clients are affected simultaneously, none exempt when the issue occurs. Once the NAS is soft restarted for a whil ALL clients can access the shares unitl the issue reoccurs.
NOTE: If I did not say then apologies but if I log on the web GUI i can traverse the data on the shares, and this is quick, not instant but quicker that through Windows File Explorer.
Will the logs give any more clues where the issue lise if this is happeing on the NAS?
GawenT wrote:
Will the logs give any more clues where the issue lies if this is happeing on the NAS?
They might - have you submitted them to the mods for analysis?
GawenT wrote:
SMB 1.0/CIFS Automatic Removal is also checked, could this be unchecked?
When this is checked, then if a PC doesn't access the NAS (or another device that uses SMB 1.0) for 15 days, then Windows will disable the client. It would then need to be re-enable via "turn windows features on or off". If the client replaces the NAS with a newer model, then they should just leave the settings alone. But if the NAS ends up remaining in service for a while, then it'd be good to uncheck it.
BTW, there is another issue with this NAS that will need to be worked out soon: it only supports an obsolete version of TLS. Soon that will create issues reaching the web interface. https://community.netgear.com/t5/New-ReadyNAS-Users-General/ReadyNASRND2110-not-supporting-TLS-1-2/m-p/1946376
GawenT wrote:
ALL clients are affected simultaneously, none exempt when the issue occurs.
That does point to an issue on the NAS.
You could try turning SMB off and then on again in the NAS, and see if that is a workaround you can use instead of the reboot. It won't fix the problem, but it would attempt to restart the SMB server in the NAS. It would be faster if it works.
Have you tried re-connecting to a NAS share using the command line on a PC? I suspect it will fail, but probably useful to to confirm.
You'd run CMD, and then enter
net use * /delete /y net use t: \\nas-ip-address\sharename /user:admin nas-admin-password
using a real public sharename, ip address, and admin password of course. Be careful on the typing- particularly spaces and the slash direction.
The first command terminates any open SMB sessions; the second attempts to mount the share as drive letter T.
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