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2.4ghz not connecting R6220

SatishR6220
Aspirant

2.4ghz not connecting R6220

Hi Netgear Community,

 

2.4 ghz bandwidth has stopped connecting on all devices (laptop, ipad, iphone). 5 ghz is fine. I tried factory reset, it didnt help. Firware is upto date (V1.1.0.34).

When I select 2.4 ghz band, it shows signal strength, but won't connect to internet.

Please help.

Thank you

Satish

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 10

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: 2.4ghz not connecting R6220

Hi @SatishR6220,

 

1. Are the devices able to connect to the 2.4GHz band but are not able to go online?

2. You can try changing the wireless channel.

3. You can try changing the mode.

4. You may also try re-flashing the firmware then reset and reconfigure the router.

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 2 of 10

All Replies
DexterJB
NETGEAR Moderator

Re: 2.4ghz not connecting R6220

Hi @SatishR6220,

 

1. Are the devices able to connect to the 2.4GHz band but are not able to go online?

2. You can try changing the wireless channel.

3. You can try changing the mode.

4. You may also try re-flashing the firmware then reset and reconfigure the router.

 

Regards,

 

Dexter

Community Team

Message 2 of 10
DexterJB
NETGEAR Moderator

Re: 2.4ghz not connecting R6220

Hi @SatishR6220,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 10
SatishR6220
Aspirant

Re: 2.4ghz not connecting R6220

Hi Dexter,

 

I read one one of the blog topic to hold on reset button for 20 sec. (earlier I had rest just holding it probably 4-5 sec). I dont know how but it worked after resting with '20 sec' rule.

I will update after testing it for one more week.

Best

Satish

Message 4 of 10
DexterJB
NETGEAR Moderator

Re: 2.4ghz not connecting R6220

Hi @SatishR6220,

 

Thank you for providing an update. Please keep us posted.

 

Regards,

 

Dexter

Community Team

Message 5 of 10
SatishR6220
Aspirant

Re: 2.4ghz not connecting R6220

Hi Dexter,
I used it nearly 3 weeks now.
It worked on both the bands for 4-5 days without any interruption however after that wifi signal is not constant. The connection gets disrupted every 5-10 min.
It's quite frustrating. I thought this is best wifi router which should be plug and play.
I don't know how to solve this problem? and it's quite costly router!

Regards
Satish
Message 6 of 10
DexterJB
NETGEAR Moderator

Re: 2.4ghz not connecting R6220

Hi @SatishR6220,

May I know if you have tried the other steps other than resetting the router?

Regards,

Dexter

Community Team

Message 7 of 10
DexterJB
NETGEAR Moderator

Re: 2.4ghz not connecting R6220

Hi @SatishR6220,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 8 of 10
Major_Woods
Aspirant

Re: 2.4ghz not connecting R6220

I'm having the same issue. I've manually uploaded the firmware & factory reset multiple times. I still can't connect to 2.4 wifi. It keeps saying my credentials are wrong, but they're not. I've tried changing them too, but that didn't do anything.

Message 9 of 10

Re: 2.4ghz not connecting R6220


@Major_Woods wrote:

I'm having the same issue. I've manually uploaded the firmware & factory reset multiple times. I still can't connect to 2.4 wifi. It keeps saying my credentials are wrong, but they're not. I've tried changing them too, but that didn't do anything.


You have joined in on an existing conversation that may or may not have anything to do with your problems and that hasn't had any new messages in five years.


There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.


If you do want help with your problem, check previous stuff that may be related then start your own discussion.


If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.

 

Message 10 of 10
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