NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JohnFairfax
Apr 25, 2018Aspirant
Cannot access my router settings (log-in) in any way (factory reset'd several times)
Hey everyone, before I start I want to apologize if this is not the correct section to post this thread.
The router I currently own is this one (click here) and I simply cannot access my router...
- Apr 26, 2018
> The router I currently own is this one (click here) [...]
Why not simply type the model number?
> [...] all the login infos I've looked up in google won't work. [...]
That non-description conveys no useful information to the
non-psychics in your audience.
> [...] I got a message saying "Your conenction is not secure" [...]
That's normal when using "http://" (not "https://") with a modern Web
browser. And what did you do then? Continue? Quit?
> [...] [My ISP provided me this Netgeat router, I didn't buy it by
> myself]. [...]
If the router is running ISP-specific firmware, then the usual
Netgear (retail-router) default credentials might not work. In that
case, your ISP might be the best source of information on it.
> [...] After factory reset I got the default SSID and PW of the
> network, [...] I'm stuck with a SSID called "SureWest-f1" instead of
> the custom SSID I want.
If the settings reset gave you a default SSID of "SureWestXXX", and
not "NETGEARxxx", then it sure looks to me like ISP-specific firmware.
Regarding SureWest, I know nothing, but a quick Web search for keywords
like, say:
surewest router password
might find more relevant information than you'll get from a pure Netgear
source. For example:
https://tpsconsulting.blogspot.com/2014/12/consolidated-communications-cci-router.html
which suggests "admin" and "cciadmin".
> [...] I'm looking to change my router's MAC Address [...]
That could be possible if you could get into the router's
administration web site.
> The router I currently own is this one (click here) [...]
Why not simply type the model number?
> [...] all the login infos I've looked up in google won't work. [...]
That non-description conveys no useful information to the
non-psychics in your audience.
> [...] I got a message saying "Your conenction is not secure" [...]
That's normal when using "http://" (not "https://") with a modern Web
browser. And what did you do then? Continue? Quit?
> [...] [My ISP provided me this Netgeat router, I didn't buy it by
> myself]. [...]
If the router is running ISP-specific firmware, then the usual
Netgear (retail-router) default credentials might not work. In that
case, your ISP might be the best source of information on it.
> [...] After factory reset I got the default SSID and PW of the
> network, [...] I'm stuck with a SSID called "SureWest-f1" instead of
> the custom SSID I want.
If the settings reset gave you a default SSID of "SureWestXXX", and
not "NETGEARxxx", then it sure looks to me like ISP-specific firmware.
Regarding SureWest, I know nothing, but a quick Web search for keywords
like, say:
surewest router password
might find more relevant information than you'll get from a pure Netgear
source. For example:
https://tpsconsulting.blogspot.com/2014/12/consolidated-communications-cci-router.html
which suggests "admin" and "cciadmin".
> [...] I'm looking to change my router's MAC Address [...]
That could be possible if you could get into the router's
administration web site.
JohnFairfax
Apr 26, 2018Aspirant
Thank you very much, this was it!
This was confusing because the guy initially gave me "SWAdmin" and password "$WN3Tw0rK!"
Who would've known that, thanks antinode.