Control the access when connected to 2.4 GHs

[Shykoth1]

When I connect my laptop to 2.4 GHz wifi then the setup wizard is not open. But when I connect to 5 GHz the it works well. Can any one tell me what is the problem on 2.4 GHz? And what is the solution??

Thanks

[DexterJB · Accepted solution]

Hi @Shykoth1,

Thank you for the update.

If it is an option, you can try resetting the router then reconfigure it afterwards. The links below may help out.

http://kb.netgear.com/app/answers/detail/a_id/9665

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

Regards,

Dexter

Community Team

[DexterJB]

Hi @Shykoth1,

1. What is the model number and firmware version of your router?

2. Are you referring to the setup wizard on the router UI? Please provide a screeenshot if possible

3. Are your other devices affected?

Regards,

Dexter

Community Team

[DexterJB]

Hi @Shykoth1,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[Shykoth1]

Hello Sir!

I am so sorry for the delay. Just having some personal issues.

So you asked for these info-

1. Model-R6220 ,Router Firmware Version-V1.1.0.34_1.0.1

2. My router is configured by our internet service provider.

3. If my other device is connected with 2.4 Ghz then I also can't access the router configuration page.

Thanks for the help

[DexterJB · Accepted solution]

Hi @Shykoth1,

Thank you for the update.

If it is an option, you can try resetting the router then reconfigure it afterwards. The links below may help out.

http://kb.netgear.com/app/answers/detail/a_id/9665

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

Regards,

Dexter

Community Team

[DexterJB]

Hi @Shykoth1,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team