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Discussing customer support - RBR850

JASF
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Discussing customer support - RBR850

Does anyone have a means of contacting support?

Having spent closer to £1k on a WiFi 6 mesh system I’ve not been able to connect my wireless printer or WiFi speaker. Support hasn’t been able to resolve it and now are not contactable now the 3 months support has expired, yet the original issue raised during the free support period has not been resolved.

Granted I only tried them twice, because of moving house and it requiring a solid 4 hours of time in the evening to let them trouble shoot, time I just haven’t had over the last 3 months, but nevertheless, support should see the issue through. Does anyone have any means of contacting support?

Thanks.

John.
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Blanca_O
NETGEAR Moderator

Re: Discussing customer support - RBR850

Hi @JASF

 

Welcome to NETGEAR Community!

 

I'll be glad to assist you. Kindly send me a private message with the support case number so we review the steps done. 

 

Regards,
Blanca
Community Team

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