This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
We have a Netgear D6200 and it’s been working beautifully for the last year and a bit. However, I went away on holiday and have come back to find that the connection to the internet is pretty much unusable.
I’m reasonably sure there’s something odd going on with the router and I’ve listed out what I’ve observed below. I’d really appreciate any help in trying to get things running smoothly again!
Setup
We have a fiber optic cable (NBN) connected to a box installed in the house. The Netgear router is connected to this box via ethernet. Our devices connect to the router via WiFi.
The router sits on a desk in our living room. It's not in direct sunlight and there aren't any obvious sources of moisture or anything. (We live in Sydney, so it can get pretty warm this time of year, but we left the blinds down the whole time, which normally keeps things a reasonable temperature inside.) The NBN box is in our wardrobe in the bedroom.
Symptoms
Sluggish/intermittent internet connectivity when browsing/streaming.
All devices report a strong connection to the WiFi.
The Internet LED is green on the router.
When a laptop is connected via WiFi:
Pinging the router showed good response times and no packet loss.
Pinging www.google.com.au showed poor response time and severe packet loss. (The packet loss is anywhere from 40-80%)
When a laptop is connected to the router via Ethernet:
Same as with WiFi. It doesn’t seem to be a wireless connectivity issue.
When a laptop is connected directly to the NBN box:
Pinging www.google.com.au showed good response times and no packet loss.
Browsing is as per normal.
What I’ve Tried
Rebooting the router via the control panel.
Powering off the router by pushing the button on the back and unplugging it.
Updating the router firmware from V1.1.00.20_1.00.20 to V1.1.00.26_1.00.26.
Factory resetting the router.
Powering off the router and the NBN box. This seemed to work once, but the problem returned shortly thereafter.
We eventually discoverd that one of the laptops in particular was causing issues whenever it was connected. Taking that laptop offline seemed to solve our problems.
We later restarted the laptop and it all seems to be working fine now. We're still unsure what exactly the problem was.
We eventually discoverd that one of the laptops in particular was causing issues whenever it was connected. Taking that laptop offline seemed to solve our problems.
We later restarted the laptop and it all seems to be working fine now. We're still unsure what exactly the problem was.
