Netgear R6220's 5 Ghz network not being detected on D'link DWA-171 Wireless AC USB adapter

[msholla87]

I am currently using D'link DWA 171 AC wireless adapter for my laptop running on Windows 10. 

The adapter is not detecting the 5 Ghz network transmitted  by the Netgear router and i can access only 2.4 Ghz network.

Is there some seerings that has to be changer to be able to connect to the 5 Ghz network?

 Specifications of the wifi usb adapter is as follows.

Dual-Band 802.11ac Wireless Technology

• Fully utilise the power of your Wireless AC router
• Dual-band technology offers extra reliability by reducing wireless interference
• Latest Wireless AC technology delivers cutting edge performance, with wireless speeds of up to 433 Mbps1

Total Wireless Security

• Connect to wireless networks securely using the latest encryption methods
• Supports WPA2 encryption for high-level wireless security
• Use Wi-Fi Protected Setup to establish a secure connection with the press of a button

Compact and Portable

• Take the power of Wireless AC with you wherever you go
• Instantly adds Wireless AC connectivity to any computer with a USB port
• Small size to stay out of your way

General Specification

• Interfaces
  • USB 2.0 connector2
  • Status LED
  • WPS button

• Security
  • Wi-Fi Protected Access (WP & WPA)
  • Wi-Fi Protected Setup - PIN & PBC

• Standards
  • IEEE 802.11ac (Draft)
  • IEEE 802.11n
  • IEEE 802.11g
  • IEEE 802.11b
  • IEEE 802.11a

• Antenna Type
  • Integrated antenna

Requirements

• Operating System
  • Windows 8/7/Vista/XP SP3

• Compatible Browsers
  • Internet Explorer 7 or later
  • Mozilla Firefox 3.0 or later

• Interface
  • Available USB port

Physical

• Dimensions
  • • 31.7 x 18.8 x 8 mm (1.25 x 0.74 x 0.31 inches)

• Weight
  • • 3.9 grams (0.14 ounces)

• Power
  • Operating Voltage: 5.0 V DC ±10%
  • Power Consumption: 220 mA

• Temperature
  • Operating: 0 to 40 °C (32 to 104 °F)
  • Storage: -20 to 75 °C (-4 to 167 °F)

• Humidity
  • Operating: 10% to 90% (non-condensing)
  • Storage: 5% to 95% (non-condensing)

• Certifications
  • FCC Class B
  • IC
  • CE
  • C-Tick
  • Wi-Fi Certified
  • Wi-Fi Protected Setup

1. Maximum wireless signal rate derived from draft IEEE 802.11ac specification and IEEE Standard 802.11n specification. D-Link makes no warranties as to forward compatibility with future standards or compatibility with draft 802.11ac devices from other manufacturers. Actual data throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate. Environmental factors may adversely affect wireless signal range. Up to 433 Mbps wireless speeds achieved when connecting to other 802.11ac devices.

2. Using a USB 1.1 port will affect device performance. USB 2.0 port recommended.

[DexterJB · Accepted solution]

Hi @msholla87,

1. What is the firmware version of the router?

2. Do you have other wireless devices (smartphone, tablet, laptop) that can detect the 5GHz band?

3. Please try changing the wireless channel of the 5GHz band.

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @msholla87,

1. What is the firmware version of the router?

2. Do you have other wireless devices (smartphone, tablet, laptop) that can detect the 5GHz band?

3. Please try changing the wireless channel of the 5GHz band.

Regards,

Dexter

Community Team

[DexterJB]

Hi @msholla87,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team