I had an older TP-LINK AC1750 Wi-Fi router which was working very well, but I wanted better coverage throughout the house.I had been able to connect with Wi-Fi with all devices on the older TP-LINK router.
Now with the new Nighthawk Mesh MR60 I cannot connect a Toshiba Satellite L775D-S7340 wirelessly.The laptop had worked flawlessly with the TP-LINK router, but now I cannot connect with the new Netgear router. The old TP-LINK is disconnected and powered down. The firmware is updated to V1.0.6.116_2.0.54.
The laptop is running Windows 10 Professional and updated.I have tried:
1. Rebooting the laptop.
2. Making sure the laptop wireless network is set to DHCP
3. Checked that it works with an Ethernet cable — it does.
4. Reset Network Settings on the laptop, which requires a reboot.
5. Powered the router and cable modem down and restarted both.
6. Moved the laptop to different parts of the house — it is presently located 8 feet from the router.
7. The laptop uses 2.4 GHz and I checked that other devices (such as webcams) in the house are connected ok with 2.4 GHz.
8. Turned off Wi-Fi on the laptop and turned it on again and sometimes it does see the Netgear router briefly, sometimes not.It cannot, however, connect when it sees the router.
9. We are in a house with the closest neighbor at least 75 feet away and the laptop can see the neighbor's router, albeit weakly.
10. I have tried the Guest Wi-Fi.
11. I am also using a MacBook Air (which is connected wirelessly at 5 GHz).I am running a monitoring program on the Mac called WiFi Explorer and it sees the Netgear network on both 2.4 GHz and 5 GHz using channels 7 and 153 respectively.
12. The 2 Netgear satellites I have are connected (blue LED).
