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I have a problem with most of my devices not allows to connect wirelessly to my router. I returned home from vacation and nothing could get wifi. I hard reset the router, and then the modem and router, and again the router, but nothing. I can connect with my iPhone, but my wife can’t with hers, not can we connect any pc, tablet, or Alexa device. Why is this happening?! I can log in to my admin and see my iPhone connection. Other devices show a MAC address but no IP addresses. Other devices just say no internet connection available.
> [...] I hard reset the router, and then the modem and router, [...]
What, exactly, does "hard reset" mean to you? Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual. Read. Look for "reset". Did you cycle the power, or reset the settings, or what?
> Modem is a Motorola Surfboard SBG66580
That's a "gateway" (modem+router), not a simple modem. Before you started "resetting" all these devices, was the SBG66580 configured as a modem-only ("bridge mode), or was the R6300v2 configured as a wireless access point? (Or were you cascading multiple routers, which is generally a poor idea?)
Are all your devices connected wirelessly? Have you tried connecting anything directly to the SBG66580?
> I can log in to my admin [...]
And what do you see when you do that? Any basic information might be useful (compared with what we've seen so far). ADVANCED > ADVANCED Home?
A little more information on my issue. Tried connecting my Nintendo Switch and that gave error details that the IP Address was unable to be obtained. That kinda agrees with what I saw in my routerlogin.net wireless device list. Only my phone shows an IP address. Why can’t other devices see an IP Address?
I’m using a Motorola modem. Confirmed with cable provider that all firmware up to date. For R6300, running V1.0.4.36_10.0.93. There are no other available updates in my check. iPhone & bluray typically says no internet available, but my single iPhone is connected. Switch said no IP Address obtainable. Can see the WiFi name and full signal strength, just no other device able to connect.
> [...] I hard reset the router, and then the modem and router, [...]
What, exactly, does "hard reset" mean to you? Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual. Read. Look for "reset". Did you cycle the power, or reset the settings, or what?
> Modem is a Motorola Surfboard SBG66580
That's a "gateway" (modem+router), not a simple modem. Before you started "resetting" all these devices, was the SBG66580 configured as a modem-only ("bridge mode), or was the R6300v2 configured as a wireless access point? (Or were you cascading multiple routers, which is generally a poor idea?)
Are all your devices connected wirelessly? Have you tried connecting anything directly to the SBG66580?
> I can log in to my admin [...]
And what do you see when you do that? Any basic information might be useful (compared with what we've seen so far). ADVANCED > ADVANCED Home?
Thanks for your help. I contacted my ISP and confirmed it was set up as a basic modem and WiFi function disabled, so my Netgear router can function as normal, not an AP. My ISP also reset my modem and then I did another hard reset to the router, then again to both modem and router. After that, my other devices were able to get connected. So I’m back to normal again, at least for the time being. Thanks again for the advice and support!
