R6400 No internet

[brboening]

I activated a CM700 modem with spectrum today and have internet when directly connecting the modem to my laptop. I cannot get an internet connection from the router. My laptop will say it is connected, but no internet. I cannot even get into the router settings with my laptop hardwired to the router.

I have restarted all multiple times, starting with disconnecting everything and working up from the modem.

[brboening · Accepted solution]

Factory reset did the trick. I had tried that earlier but did not hold it long enough to truly reset. All good now!

[michaelkenward]

Is this an R6400 that you had already?

Did you factory reset it?

Be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it connect.
• Turn on computers and rest of network.

[brboening · Accepted solution]

Factory reset did the trick. I had tried that earlier but did not hold it long enough to truly reset. All good now!

[michaelkenward]

That's good news.

You are not the first person to have had problems getting a router to reset.