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pau11y's avatar
pau11y
Aspirant
Mar 17, 2018
Solved

R6400 readyshare stopped working

We've been using a seagate ext hdd for over a year (maybe two years?) via the back usb port as a readyshare drive. Had worked without troubles on wife's work computer (work's from home, win10) from d...
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  • DexterJB's avatar
    DexterJB
    Mar 20, 2018

    Hi pau11y,

     

    1. Please make sure that you have done a factory reset after the firmware update.

    2. Does the issue persist when using a different storage device (another HDD, flash drive)?

    3. Does the issue persist when using the other USB port?

    4. Does the USB LED still light up if the issue occurs?

    5. Does the issue persist on your other devices?

     

    Regards,

     

    Dex

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 18, 2018

Hi djhurlburt,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. What is the Windows version of the computer?

3. Was it working before?

4. If you are using Windows 10, the links below may help out:

 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/SMBv1-disabled-Readyshare-unavailable/m-p/1443333/highlight/true

https://support.microsoft.com/en-us/help/2696547/how-to-detect-enable-and-disable-smbv1-smbv2-and-smbv3-in-windows-and

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 23, 2018

Hi djhurlburt,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team