R6400 signal drop off

[starro01]

Hey gang,

I'm using the R6400 and am having signal issues where I will get frequent slow downs- enough to cause my requests to time out. Does not seem to matter what I'm doing with it. Even if I'm three feet away from it, this issue occurs. Thus far, I have:

1. Updated firmware

2. Killed the radio for the 2.4 ghz band.

3. Checked with my ISP several times to make sure that the DSL line was fine. 

I need some kind of solution here. My wireless connection is bad enough that I can't do grad school work/plan my lessons for the next day. 

Thanks,

Robert

[DexterJB · Accepted solution]

Hi @starro01,

1. What is the firmware version of the router?

2. Have you done a factory reset after updating the firmware? If not, we recommend doing so. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/9665

3. Does the issue persist on the your wired devices as well? If yes, you can try changing the MTU. Check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/19863

http://kb.netgear.com/app/answers/detail/a_id/25675

4. You can also try changing the channel. It is best to use a WiFi analyzer to check for the best channel available in the area. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/23783

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @starro01,

1. What is the firmware version of the router?

2. Have you done a factory reset after updating the firmware? If not, we recommend doing so. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/9665

3. Does the issue persist on the your wired devices as well? If yes, you can try changing the MTU. Check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/19863

http://kb.netgear.com/app/answers/detail/a_id/25675

4. You can also try changing the channel. It is best to use a WiFi analyzer to check for the best channel available in the area. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/23783

Regards,

Dexter

Community Team

[DexterJB]

Hi @starro01,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team