Vulnerability ID: NON-2015-0211 on my WNDR4500v3 router

[sbailey12]

I use Avast interenet security and it says my router is vulnerable. I click the details and ID: NON-2015-0211 shows. How do I fix this? I already made sure my router has the latest firmware.

[ElaineM · Accepted solution]

@wadial Kindly make sure that you have the latest firmware installed and change the default login password of your router.

Once done, run the Avast again and it should all be good.

[ElaineM]

Hi @sbailey12 What's the exact details are you getting?

Can you post a screenshot?

[sbailey12]

Hi Elaine,

I attached 3 screenshots for you showing the issue. Screenshot “3” shows that my firmware for my router is up to date.

I appreciate your assistance,

Sean.

[ElaineM]

@sbailey12 You're welcome and thank you also for the screenshots. Let me forward this to our engineering department.

Will give you an update as soon as I have a response.

[ElaineM]

Just want to let you know that I am still waiting for a response.

[sbailey12]

Okay, no problem.

-Sean

[ElaineM]

Still waiting for an answer.

[sbailey12]

Have you heard anything from your Engineering department?

[ElaineM]

Nothing yet. I believe they're still in the process of replicating the case.

[ElaineM]

Hi @sbailey12 Kindly register your device in order for us to create a case and move forward with a test firmware.

[sbailey12]

I'm having trouble figuring out how to register my router @ElaineM?

[ElaineM]

@sbailey12 PM me your contact information and the Serial number of the unit.

[sbailey12]

@ElaineM I sent a PM to you just now.

[ElaineM]

@ilanka It seems that your post is empty. Kindly provide us details of your concern.

Thank you!

[ilanka]

Sorry about the Elaine,  I'm getting the same AVASTI message about this NON-2015-0211 but I have a WNR1000v2 wireless router instead,  I have verified via the genie that I have the latest software loaded on the system.     How do I take care of this error code? 

[ElaineM]

@ilanka No worries about that. WNR1000v2 has been considered EOL for a long time and there will be no future updates for it.

Your best option is to get a new router. Here's a list of options to choose from.

[RobtC]

I too have the same message re NON-2015-0211 and my router is updated with the latest firmware. My Avast is telling me my router is infected and is subject to attacks. So I registered my product immediately as you suggested and then called your support. Operator 2835 informed me there was nothing she could do for me unless I paid for her services, even though the NetGear website says after registering my product I would recieve 90 days of free support. She corrected me and stated it should be written 90 days from date of purchase..... I wish NetGear would back up their product.

[ElaineM]

@RobtC I apologize for any inconvenience this may have caused you.

Looking at the notes, the unit is already EOL and there will be no future updates for the unit to fix the Avast message.

Time to get a new router.

[RiverDave]

Avast tells me my WNDR3700v4 is infected.  From what Elaine is reporting, we should expect only a year or less of service before having to buy new?

I haven't tried firmware update yet because I was looking for information whether that is kill or cure. 

Avast helped me change password on the router recently.  I had no idea everybody in whole world had the same user name and password!!

[RiverDave]

FYI, our router was register when installed.

Your engineers must be very busy since they have not answered this problem yet.

[gsoucy]

I am having the same issue. I've upgraded to the latest firmware (1.0.0.32). Avast is reporting that I am vulnerable, and Netgear states that I am up-to-date. Are there any other compensating controls that I can take, in the meantime to mitigate the risks?

Thanks,

Gary

[ElaineM]

@gsoucy I'll forward your case to one of our support team for further support.

[ElaineM]

@gsoucy By the way, have you changed the default login of your NETGEAR router? If not, kindly change it to something else and re-run Avast.

[wadial]

Hi ElaineM

I am still looking for a solution to the avast warning on non-2015-0211 on my wndr4500v3 router. It has been 6 months that I have been following this thread and answers are still zilch. Your engineers must be real busy as this is a very serious problem to leave unsolved. You guys could lose customers over this.

Please give them a little prod and let's get this one solved.  

thanks, wadial