WNCE4004 cannot connect to Cisco XB3 from Xfinity

[JRn900]

Just got new Comcast Router - Cisco XB3 and cannot connect thru the Genie software. Gets to the last part of setup and says move unit closer to router.Is there something I'm missing? Is this n900 4004 Wireless Adapter not compatible with this Comcast router? Firmware version is V1.0.0.22

[JamesGL]

Hi JRn900,

1. How far is the WNCE4004 from the router?

2. Make sure that the router does not have MAC filtering. If you are not sure, check with the manufacturer.

3. Reset the adapter and reconfigure.

JamesGL
Community Team

[JRn900]

Adapter is in same location as it was with previous Comcast router. Not sure how to check MAC filtering on router. It appears to connect with the router momentarily but drops at the end of the process.

[JamesGL]

Hi JRn900,

Check with router's manufacturer and make sure that MAC filtering is not enabled. Try to lower down as well the security of the wireless network and change channel.

JamesGL
Community Team

[JamesGL]

Hi JRn900,

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 

JamesGL
Community Team

[JRn900]

Had some trouble figuring out how to get to the XB3 settings, but finally did. There is an option to DENY MAC Filtering for channel 2.4 ghz and I selected that. However, getting same result. Can you elaborate on Changing Channel and also what to do to lower the security level?

[JamesGL]

Hi JRn900,

Make sure the MAC filtering is disabled. For channel, check the wireless settings, there should be an option to change it from 1-11.

JamesGL

Community Team

[JamesGL]

Hi JRn900,

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

JamesGL

Community Team