RMA Process

[JOKER2U]

I am new to the RMA process. I have a Rma # and checked status and is says:

Staus : exported

Shipped: False

what does that mean?

[JohnC_V · Accepted solution]

@JOKER2U,

As per checking, You chose Standard Swap Exchange as your shipping option on which you do need to send the faulty unit first before we can ship the replacement unit.

Please check our warranty policy here.

Regards,

JohnCarloV

NETGEAR Community Team

[FURRYe38]

Please post about this in the Switch forum. 

Thank you. 

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@JOKER2U wrote:

I am new to the RMA process. I have a Rma # and checked status and is says:

Staus : exported

Shipped: False

what does that mean?

---

[JohnC_V]

Hi JOKER2U,

Welcome to our community! 🙂

May you be able to send me the RMA number via PM so that we can check the status?

Regards,

JohnCarloV

NETGEAR Community Team

[JohnC_V · Accepted solution]

@JOKER2U,

As per checking, You chose Standard Swap Exchange as your shipping option on which you do need to send the faulty unit first before we can ship the replacement unit.

Please check our warranty policy here.

Regards,

JohnCarloV

NETGEAR Community Team