Admin page offline - RN214 after installing PHPSysInfo

[Al555]

Had the 214 for awhile, been working great.  Saw the update for firmware 6.9.5 and updated, no problems after. 

Made the mistake of installing PHPSysInfo and now the Admin page is not working.

Shares work fine, RAIDar is working, but cannot login to admin.  Tried to reinstall OS but still same.  

SSH is not enabled.  I think I can login in 'debug mode'. Can anyone tell me how I can fix the admin page?

Found post that possibly apache upgraded from 2 to 2.4?  https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Yet-Another-Admin-page-offline-RN21...

Any help or insight will be greatly appreciated.  Thanks in advance.

[JohnCM_S · Accepted solution]

Hi Al555,

The OS of the NAS was not completely installed. L3 has manually upgraded the firmware on your NAS. The issue should be resolved already. The NAS has been booted to Normal mode already.

Regards,

[JohnCM_S]

Hi Al555,

Welcome to the Community!

Can you download the system logs through RAIDar? If you can, please download it then provide it to us so we can check the issue. You may upload it to file sharing site then PM me the download link.

Regards,

[Al555]

PM sent!  Thanks JohnCM_S.

[JohnCM_S]

Hi Al555,

Thank you for providing the logs. By the way, are you getting any error message when trying to access the admin page? What is the status of the NAS on RAIDar?

Regards,

[Al555]

Hi JohnCM_S,

Admin page shows ERR_CONNECTION_REFUSED

RAIDar status - Healthy

Diagnostics show no errors found in both system and logs

[JohnCM_S]

Hi Al555,

I saw something on the logs that the HTTP apache server is going to safe mode which means that there is bad apache2 config somewhere. We will need to have remote access to your unit so we can further check and probably fix it. Can you boot the NAS in Tech Support? You may check this link for the steps on how you can access the boot menu and select Tech Support. You may just PM me the 5-digit code afterwards.

Regards,

[Al555]

Hi JohnCM_S,

Thanks for following up, PM sent!.

[JohnCM_S · Accepted solution]

Hi Al555,

The OS of the NAS was not completely installed. L3 has manually upgraded the firmware on your NAS. The issue should be resolved already. The NAS has been booted to Normal mode already.

Regards,

[Al555]

Hi JohnCM_S,

It's back online!

Thank you and your team so much!

Al.