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Error: dst_release+14, ReadyNAS Ultra 4

thfikkan
Aspirant

Error: dst_release+14, ReadyNAS Ultra 4

I'm experiencing some issues with my ReadyNAS Ultra 4.  Occasionally the NAS seems to crash, displaying "dst_release+14" on the LCD display. When this happens the NAS is not responing on the network. The only way to kick it back to life is to do a hard reboot. This have happend a couple of times the last weeks.

 

Nothing is recorded in the logs.

 

FW 6.7.5

2 x WD RED 4TB, RAID 1

1 x Seagate 2TB, single JBOD volume

1 x Samsung 1TB, single JBOD volume

 

Does anyone have a clue what can cause this error message?

Model: ReadyNAS-Ultra 4|ReadyNAS-Ultra 4
Message 1 of 7

Accepted Solutions
Skywalker
NETGEAR Expert

Re: Error: dst_release+14, ReadyNAS Ultra 4

You're running out of memory.  The Ultra 4 only had 1GB RAM, while all the native OS6 x86 machines have at least 2GB.  You can probably avoid this condition by disabling memory-hungry tasks.  The two largest consumers in your case are Anti-Virus and Logitech Media Server.  If you can disable AV, that would be your best bet.

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Message 6 of 7

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JennC
NETGEAR Employee Retired

Re: Error: dst_release+14, ReadyNAS Ultra 4

Hello thfikkan,

 

Are you using IPv6? If not, please make sure it is disabled from the admin page. Also, do you have 2 LAN cables plugged in to the NAS?

 

Welcome to the community!

 

Regards,

Message 2 of 7
thfikkan
Aspirant

Re: Error: dst_release+14, ReadyNAS Ultra 4

Hi JennC,

 

I'm only using IPv4, so as you recommended I've now disabled IPv6 for the connected NIC. Only 1 NIC is currently being used/is connected to my switch. I also did an FW upgrade to 6.8.0 last night.

Message 3 of 7
JennC
NETGEAR Employee Retired

Re: Error: dst_release+14, ReadyNAS Ultra 4

Hello thfikkan,

 

Can you send the logs please? You may upload it to your DropBox or Google docs and send me the download link.

 

Regards,

Message 4 of 7
thfikkan
Aspirant

Re: Error: dst_release+14, ReadyNAS Ultra 4

Link to logs sent as PM.

Message 5 of 7
Skywalker
NETGEAR Expert

Re: Error: dst_release+14, ReadyNAS Ultra 4

You're running out of memory.  The Ultra 4 only had 1GB RAM, while all the native OS6 x86 machines have at least 2GB.  You can probably avoid this condition by disabling memory-hungry tasks.  The two largest consumers in your case are Anti-Virus and Logitech Media Server.  If you can disable AV, that would be your best bet.

Message 6 of 7
thfikkan
Aspirant

Re: Error: dst_release+14, ReadyNAS Ultra 4


@Skywalker wrote:

You're running out of memory.  The Ultra 4 only had 1GB RAM, while all the native OS6 x86 machines have at least 2GB.  You can probably avoid this condition by disabling memory-hungry tasks.  The two largest consumers in your case are Anti-Virus and Logitech Media Server.  If you can disable AV, that would be your best bet.


Thanks for the tip. After disabling AV, File search and IPv6 the NAS have been running without issues for a few weeks 🙂

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