How do you abort a balance?

[Mr_HoneyDo]

I've seen a few threads on people having issues with a balance.  I accidentally started a balance while looking through the new features with the ReadyNAS 6.4 OS upgrade.  It got to 21% complete and then crashed the ReadyNAS.  I hard to hardboot the system and since then its sat on 16% complete for 2 days.  I don't have the precise number but I was roughly at 50% free space.

Am I screwed and I've lost all my data or is there a way to recover this?

Any help or guidance provided will be greatly appreciated, especially by my toddler who's not been able to watch her movies for 2 days now.  PLEASE Help.

[JennC]

Hello Mr_HoneyDo,

Welcome to the community!

I strongly recommend you contact support center.

Regards,

[Mr_HoneyDo]

JennC,

I tried to contact the support center and I guess my phone support expired last summer and it says my only option for support is this community.

Any suggestions or recommendations to resolve this would be greatly appreciated.

[StephenB]

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@Mr_HoneyDo wrote:

JennC,

I tried to contact the support center and I guess my phone support expired last summer and it says my only option for support is this community.

Any suggestions or recommendations to resolve this would be greatly appreciated.

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You should also be able to purchase per-incident support.

[JennC]

Hello Mr_HoneyDo,

Checking on this. I'll get back to you.

Regards,

[JennC]

Hi Mr_HoneyDo,

What's the case number the support person gave you?

Or PM me the serial number of the NAS please.

Regards,

[Mr_HoneyDo]

Jenn,

     Sent you a PM with that information.

A little update, after sitting on 16% for about 6 days I tried one last time to hard boot the ReadyNAS.  That was 5-6 days ago and its been 'booting' the entire time since then.

[JennC]

Hello Mr_HoneyDo,

Please contact support center. Refer to this forum link.

Regards,