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Forum Discussion

warren18's avatar
warren18
Aspirant
Nov 19, 2020

How to set up my networks to access my NAS with ReadyCloud

I recently moved over to Europe and plugged my stuff back in but now I can't access my NAS with Readycloud.

Prior to the move, I had my ReadyNAS connected to my Spectrum Cable modem and my Orbi router connected to the Cable modem.  I had no issue accessing the NAS from elsewhere via ReadyNAS, or through my home network connected to my Orbi.

 

Now I am not able to have my NAS near the cable modem, so it is connected to my router.  I can access it from my home network on the orbi router, but I cannot access it with ReadyCloud.

 

My cable modem is 192.168.0.1 (subnet 255.255.255.0) and my orbi router is connected via static IP at 192.168.0.2.  My Orbi Router LAN is set to 192.168.200.2 and up, and the ReadyNAS has a static IP of 192.168.0.152

 

Thanks in Advance

10 Replies

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi warren18,

     

    May I know the model number of your ReadyNAS?

     

    You may check first the Internet and Service status of the NAS. You can do that by logging in to the local admin page of the NAS then go to the Cloud tab. Both the Internet and Service should have a green check on them On the same tab, you can also check there if the ReadyCLOUD service is enabled or not.

     

    Regards,

    • warren18's avatar
      warren18
      Aspirant

      JohnCM_S wrote:

      Hi warren18,

       

      May I know the model number of your ReadyNAS?

       

      You may check first the Internet and Service status of the NAS. You can do that by logging in to the local admin page of the NAS then go to the Cloud tab. Both the Internet and Service should have a green check on them On the same tab, you can also check there if the ReadyCLOUD service is enabled or not.

       

      Regards,


      Thanks for the quick reply

       

      My model number is a RN31400  Firmware 6.10.3

       

      Under the cloud tab it says internet not available.  The ReadyCloud service is on/Green

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired

        Hi warren18,

         

        Your NAS is not connected to the Internet which is the reason it is not able to connect to ReadyCLOUD. I just noticed that your Orbi router (192.168.200.2) and the NAS (192.168.0.152) are not on the same subnet. You may try changing the IP address of your NAS on the same subnet with your Orbi router. You may use the IP address of 192.168.200.152 and change the default gateway to 192.168.200.2.

         

        It will also be better to just set the NAS to obtain an IP address automatically from the router, then just reserve the obtained IP address on the router.

         

        Regards,

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